Details:
- Salary: £24,000 - 26,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: NE12 Forest Hall North Tyneside
- Date: 2 weeks ago
Description:
Claims Call Handlers, we are recruiting. Salary £24,000 - £26,000 DOE.
You’ll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills.
If you love talking to people as much as we do, we’d love to hear from you. Apply Now!
Why Join Us?
We realise that we need to be a good fit for you above all else–so here’s what you can enjoy about AND-E, and we’ll tell you about the role later!
1. Recognised as the Best Large Insurance Employer: We are proud to have been named the Best Large Insurance Employer for 2023 at the prestigious British Insurance Awards.
2. Unmatched Work-Life Balance.
3. Competitive Salaries and Benefits Package: We offer competitive salaries that recognise your skills and expertise. In addition, our comprehensive benefits package includes (but is definitely not limited to!):
* Healthcare Cash Plan & Private Health Insurance options.
* Car Insurance and Phone Contract Discounts.
* Bonus Scheme.
* Buy/Sell 5 days Holiday.
* Enhanced Maternity/Paternity Pay.
* £250 towards driving lessons for yourself, your spouse, and dependents.
* Virtual 24/7 GP Service.
* Wagestream for Financial Flexibility.4
* Internal Growth and Advancement Opportunities: We prioritise internal promotions and offer growth opportunities to our employees. You'll have access to a variety of career development programs and training initiatives to enhance your skills and advance your career.
Responsibilities:
* Ensure customer solutions are delivered In line with the policy of insurance and claims handling processes to provide an excellent claims customer experience.
* Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
* Ensure creative and effective solutions are delivered to provide and excellent claims third party customer experience and meet third party capture targets.
* Maintain your own caseload to a high standard, ensuring all actions are documented correctly, and the claims system is kept up to date.
* Use customer claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.
* Recognise the part the box data plays in providing a unique customer proposition and utilise Box data to inform tactical decision making on Claims.
* Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved
* Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs.
* Work with Claims suppliers, developing partnerships which align to the Claims strategy.
* Explore, recommend and implement agreed solutions on cases, meeting or exceeding agreed service standards and performance to minimise risk and leakage.
* Support the Claims function in meeting customers’ needs (including adhering to the principles of Treating Customers Fairly) and delivering continuous service improvements.
* Liaise effectively with other departments and other business functions as appropriate to ensure identification and appropriate management of all Claims issues.
* Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks.
Knowledge, Experience and Qualifications:
Knowledge of Motor Claims (highly beneficial).
Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives.
Ability to plan and organise own workload.
Sound negotiation and influencing skills.
Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions.
Proficient in using IT word processing and spreadsheet packages.
Understanding of the principles of negligence and how this applies to motor accident liability.
Join Aioi Nissay Dowa Europe and be part of a thriving and supportive team that values your contributions, fosters growth, and rewards your dedication.
Aioi Nissay Dowa Europe is committed to promoting equal opportunities in employment. Employees and job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics)