Claims Advisor

Description:

Oakley Recruitment is working in partnership with an expanding organisation based in Cwmbran. This is an excellent opportunity to join the team as a Claims Insurance Advisor on a full-time permanent basis.

Culture and Environment
Our client fosters a supportive and collaborative culture where genuine team spirit shines through in everything they do. The team consistently shares best practices, celebrates each other’s successes, and works together to achieve common goals, creating a true "one team" environment.

They are passionate about delivering a positive and memorable experience for their customers, always striving to go the extra mile to ensure the best possible outcome. The office itself reflects their open and inclusive ethos, with an open-plan layout that encourages communication, connection, and a strong sense of community.

Personality
We’re looking for a confident and caring Claims Advisors who thrives on helping others and takes pride in delivering exceptional customer service. You’ll be the friendly first point of contact for customers navigating insurance claims, guiding them through the claims process with empathy and professionalism. If you enjoy being at the heart of a busy process, keeping things running smoothly, and building strong relationships with policyholders, insurers, in-house teams, and subcontractors, this role will give you the variety and purpose you’re looking for.

Reward

* Monday to Friday 8.30am -5pm

* 28 days holiday

* Quarterly bonus

* Annual Pay Review

* Company pension plan

* Life Insurance

* Medical Cash Plan

* Employee Assistance Programme

* Induction and E- learning

* Annual Flu Vaccination

* Eye Test

Job Role:

* Taking full ownership of the claim lifecycle, from receiving the initial instruction through to job completion

* Acting as the main point of contact for policyholders, maintaining regular communication via phone and email at every stage of the claim

* Booking appointments, and resolving queries

* Managing all administrative elements of each claim, ensuring a smooth and accurate process throughout

* Maintaining up-to-date and accurate records across client systems and portals,

* Liaising with policyholders, insurance clients, field technicians, and internal teams to coordinate efforts and ensure claims are progressed efficiently

* Scheduling technicians on a daily basis based on job requirements, optimising routes and appointments to maximise efficiency and minimise travel time

Skills and experience

* Previous experience in an Insurance Claims role preferred but not essential, insurance or previous call centre is also considered

* Excellent communication skills with the ability to deal professionally with customers

* Ability to switch between tasks

* Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed

* Experience of working in a team and supporting colleagues

Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the Employment Agencies Act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process