Details:
- Salary: £130,000 - Annum
- Location: West Midlands
- Date: 3 weeks ago
Description:
Chief Operations Officer (Interim - 12-Month FTC)
West Midlands | c. £130,000 + bonus + excellent benefits | Immediate start
This is your opportunity to build something exceptional
If you're a senior operations leader who thrives on transformation, this role offers a rare chance to redefine customer experience at scale.
You'll step into a true "blank sheet" environment, with the backing, resources, and executive support to reimagine and rebuild customer support operations across the UK and Europe-creating a best-in-class B2B2C experience.
Why this role stands out
End-to-end ownership - Shape strategy and execution across technical support, warranty, compliance, and supply chain
Real transformation mandate - Lead organisational and operational change across multiple markets
Executive influence - Work directly with the Managing Director and board to define future direction
Strong foundations - Join a business with outstanding products and brand reputation, ready for operational excellence to match
Immediate impact - Your work will be visible, valued, and business-critical from day oneWhat you'll be doing
You'll lead a large, multi-functional team and take full accountability for delivering a seamless, high-performing customer experience.
Your focus will include:
Designing and executing a customer-first operational strategy
Transforming and scaling support and service delivery across UK & Europe
Embedding a culture of accountability, performance, and continuous improvement
Aligning operations with regulatory, compliance, and quality standards
Developing leadership capability and building a high-performing, motivated teamAbout you
You're an experienced, commercially minded leader who combines strategic vision with hands-on delivery.
You are likely to be:
A proven executive in customer operations within a technical products environment
Experienced in leading transformation and scaling support functions
Comfortable navigating complex, multi-market operations
A strong communicator who can influence at board level while engaging frontline teams
Energised by challenge, pace, and the opportunity to make a lasting impactAbove all, you bring the drive and credibility to lead change and deliver results quickly.
About the business
You'll be joining a market-leading manufacturer of innovative, IoT-connected products, backed by a global technology group.
The business is known for product excellence and industry leadership-and is now investing in making its customer experience equally outstanding.
What you'll gain
The chance to lead a high-profile transformation programme
A role with genuine autonomy, visibility, and influence
A collaborative and forward-thinking leadership team
Competitive salary, bonus, and benefits package
The opportunity to leave a lasting operational legacyInterested?
If you're ready to take on a high-impact interim leadership challenge and deliver real change, we'd love to hear from you.
Please submit your CV, including current remuneration, quoting reference: 10424