Check-in Agent

Description:

Check-in Agent
Hourly Rate: £11.44 Per Hour
Hours: Shift patterns including early mornings, afternoons and weekend shifts -3 days on 3 days off - you must be able to drive.
Location: Christchurch

Tru Talent are delighted to be working with one of the leading UK based Airports who are looking for an Ambassador/first point of call to help in the Check-in department. This can lead to a Permanent position.

Job Summary:

To provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities and duties of the Check-in Agent:

Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
Direct passengers through Customs, Immigration, and quarantine as required
Make public address announcements as required
Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and bags etc remain with the passengers upon arrival
Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
Comply with BIA Handling Ltd Standard Operating Procedures (SOP’s)
Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
Produce work-related documentation when required
Maintain the highest standards of safety and security always
Aircraft Cleaning
Other duties as assigned
The list is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.
Skills and experience needed for the Check-in Agent:

Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
Ability to travel to the airport at times where public transport is not available
Excellent communication skills (written and verbal)
Must be able and willing to type and learn airline specific computer systems
Ability to follow processes and procedures and apply flexible approach when required
Willingness to work in inclement weather if required
Passionate about customer service
Commitment to continuous improvement
Self-motivated and able to work independently
A DBS, Security check and 5 year working history references will be undertaken and will be required prior to you commencing work and the offer of employment will be subject to receiving this on time.

Please contact Aimee Wilkins at Tru Talent on (phone number removed) or (phone number removed), using reference (221) or 'Apply Now