Care Manager

Description:

Purpose of the Job:

To complete social care assessments and undertake casework of residents in the community and other care settings.

To commission care services according to assessment outcomes and eligibility in relation to the Care Act.

To participate in the duty rota - this is the single point of contact for referrals for Adult Social Care. Where necessary undertake crisis intervention where enquiries indicate the need for immediate risk management.

Main Responsibilities:

To carry out home visits and consult with service users, carers, and relevant agencies and professionals.

To alert the Registered Care Manager to any safeguarding concerns.

To ensure assessments and support plans are carried out in a person-centered and outcome-focused way.

To advise on the use of personal budgets and direct payments.

Where appropriate, to assist customers to maximise their independence.

To undertake any necessary adjustments or to cease care packages by both the organization's Eligibility Criteria and Operational Guidance and the needs of the service user.

To make any necessary arrangements for the implementation of changes in service provision.

To commission and make arrangements for the provision of new services when needed or refer to other appropriate agencies.

To maintain efficient and effective liaison with all Departmental Staff and other Independent and Voluntary Agencies.

To maintain accurate case records and to prepare any required reports.

To maintain accurate statistical data and the Department's computerized information system.

To work within and contribute to the development of departmental and team procedures and policies.

To participate in regular supervision and the Appraisal process and attend training as required.

Attend and participate in relevant staff and service meetings.

In all of the above to undertake practice in an anti-discriminatory and anti­ oppressive manner.

Any other duties as directed by your line manager, Director or as agreed with the Senior Management Group.

To act by the principles set out in the Employee Code of Conduct and the organization's Values, recognizing the duty of all public sector employees to discharge public functions reasonably and according to the law.

Duties And Responsibilities

Objectives

To ensure that agreed quality assurance initiatives are implemented within the home.

Liaise with social care regulators and local authorities to ensure satisfactory standards are maintained

To become the person in charge responsible for the day-to-day running of the homecare services with 24-hour responsibility for the care of the Service users.

To be the Information Governance Lead for their home and to work in collaboration with the Company's Information Governance Lead, being accountable to the Senior Operations Team.

To provide improvement, independence, and choice for Service Users, making sure they are treated with dignity at all times.

To manage the effective use of resources and maintain high levels of occupancy.

To comply with all regulatory requirements at all times and in particular the Regulations for the Registration and Inspection of the services.

To ensure policy and procedures are implemented and understood by all the staff to ensure the highest standard of care.

Leadership

To provide leadership to all staff to deliver the highest possible quality of care within a safe working and living environment.

To be a good model for all employees, being approachable and providing a regular presence on the "shop floor" as well as being consistent in all actions and decisions.

To set and maintain clear standards within the service in line with the Verity Healthcare quality assessment tool.

To ensure that staff selection processes for all applied thoroughly and that all candidates are treated professionally. To ensure all staff maintain the registration with their national bodies.

To develop a culture of continuous quality improvement using the framework of clinical governance.

To maintain a comprehensive induction process for all new employees to ensure they are effectively introduced to the Service, the Service Users, and good practices within their first week.

To ensure that NMC and Care Assistants and Support Worker's codes of professional conduct and guidelines relating to professional practices are followed at all times.

Take responsibility and accountability for the delivery of professional, competent and high-quality care.

To conduct regular reviews with new employees during their probationary period and to always conduct a three-monthly review to confirm the appointment or extend the probation period.

To ensure all staff are annually appraised and that required standards of performance are being achieved, to manage under-performance through objective setting and regular reviews, and that regular supervisions occur in line with company policy.

To ensure complaints and suggestions are positively actioned and dealt with correctly.

To identify individual training needs in line with the organization's objectives and the employee's performance, arranging training and evaluating their effectiveness, and ensuring that staff has completed the required training each year.

To hold regular staff, Service Users, and stake holders meetings to provide and receive feedback, and administer the questionnaires provided as part of the company's.

Quality Assurance Systems.

Care Practice

To ensure that all Service Users have an up-to-date care plan, which is regularly evaluated and actively involves Service Users in the preparation.

Ensure all risks associated with care e.g. moving and handling, mobility, challenging behavior, and skin care are identified and correctly actioned.

To regularly monitor the delivery of care given by all staff ensuring that the physical, social, psychological, and emotional needs of the Service User are recognized, assessed, and met.

To ensure the Service and its processes are fully compliant with the Mental Capacity Act and that service users are empowered to make choices where able and where not best interest decisions are made on their behalf involving all those necessary.

To ensure the Service is compliant with DoLS legislation.

To ensure that there is a regular program of activities, which are arranged in line with the Service Users' needs.

To ensure the Service Users receive a pleasant nutritional diet.

To ensure an active named nurse and key worker key worker system for all the Service Users.

To ensure the maintenance of the highest standards of care consistent with the requirements of CQC/Funding Authorities.

To arrange regular reviews with Social Workers, Service Users, Relatives, and Key Workers.

To conduct a pre-admission assessment for all potential Service Users.

To meet professional and legal responsibilities with regard to the storage, handling, and administration of drugs.

Ensure the protection and safety of Service Users at all times, which requires conducting regular health and safety checks and checks that the call bell system and the fire alarm systems are always fully functional.

General Management

To understand the legal requirements of the Care Quality Commission (CQC) and the Regulations and other legislations and ensure the Service complies with Essential Standards of Quality and Safety, and whatever legislation or relevant standards that may be in force at any time.

To personally have a full understanding and working knowledge of all Verity Healthcare policies and procedures and ensure that all these policies are applied at all times.

To be responsible for completing the staff rota and ensuring that the staffing ratio meets the needs of the Service Users.

Ensure that all annual leave requests are coordinated to prevent disruption in the Service.

To control sickness absence by always conducting back-to-work interviews and correctly applying company policy.

To carry out the duties of "The Responsible Officer" and ensure that the service compiles with all statutory obligations and relevant legislation (e.g. environmental health, health & safety, and fire regulations). To meet professional and legal responsibilities with Health and Safety issues and ensure that all monitoring requirements are met.

To Promote a positive customer care-orientated environment and ensure all staff are familiar with the company complaints procedure

To remain professionally updated and ensure care in all areas is delivered in line with the latest research to promote evidence-based practice.

To participate in the recruitment, selection, and retention of staff.

To liaise effectively with Head Office Departments, building good working relationships, as required for the good operation of the Service.

Ensure that all Service Users have a copy of the terms and conditions of care and that all the necessary funding documents are completed.

To enable service users to control their own financial affairs, where possible. To ensure that all Service Users' finances are controlled and up-to-date accurate records are kept of all transactions, the financial control of their affairs must be undertaken with total accuracy and security.

To ensure the security and confidentially of records and information relating to the service.

Ensure that staff hours are recorded and sent to payroll on time.

Ensure that all weekly periodical information is completed and returned on time.

To attend Manager's Meetings or other meetings as and when required by Head Office.

External Relationships

To establish and maintain good relationships with relatives and friends of the Service Users, purchases, referring agencies, the local community, and any other parties with whom Verity Healthcare has dealings.

To report within 24 hours of its occurrence any serious incident which affects the well-being of the Service Users to the Registration Authority and other relevant bodies.

To inform the Registration Authority of all deaths within 24 hours, and other relevant notifications that must be made to either CQC or funding bodies.

To welcome and be courteous to all visitors to the service at all times.

As required attend meetings with General Manager and Operations Manager to discuss the overall management of the service.

To carry out audits where required and manage and complete any quality assurances required by the company, including the Manager's Monthly checklist.

Any other duties that may reasonably fall within the scope of this post, as may be required from time to time.

STANDARD REQUIREMENTS

RESPONSIBILITIES IN AN EMERGENCY

Expected to respond to emergency situations involving the safety of service users and others this includes the ability to assist in the evacuation of service users, fire drills, and false alarms.

CONFIDENTIALITY

Any information relating to service users or staff acquired during duty must be treated in the strictest confidence and discussed only within the establishment with the most senior member of staff on duty.

The post holder must maintain the confidentiality of information about service users and staff by the professional code of conduct and relevant legislation such as Data Protection.

EQUAL OPPORTUNITIES

The post holder must at all times carry out his/her responsibilities with due regard to the company's equal opportunity policy and promote the concepts of equality of opportunity and diversity.

HEALTH AND SAFETY

Employees must be aware of the responsibilities placed upon them under the Health & Safety Act at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for service users, visitors, and employees.

Promote safe working practices within the organization and ensure security within the office and service users' homes is maintained at all times.

Adhere to the Infection Control disposal of waste policy.

Understand and ensure the implementation of Health and Safety policy, and Emergency and Fire Procedures.

Report to the Area Manager/Co-ordinator or the Handyperson, any faulty appliances, damaged furniture, equipment, or any potential hazard in service users' homes if there are no relatives.

TRAINING

You will keep under review your own training and developmental needs keep yourself informed of current issues and be alert to the organisation's and other relevant bodies' training programmes and policies.

WELFARE

You have a responsibility for staff welfare, guidance, and support in conjunction with Human Resources and other appropriate staff.

EQUAL OPPORTUNITIES

You will uphold the organization's Equal Opportunities practices by the Equality and Diversity Policy, to ensure the promotion of fair and high-quality services to all.

CUSTOMER CARE

You will promote and deliver fair and high-quality customer care services that are sensitive and responsive to customers and by the organization's Customer Care Policies. You will ensure efficient and effective implementation of customer care policies by the staff whom you supervise.

FINANCIAL MANAGEMENT

To be aware of your responsibilities under the constitution of the organization, relating to financial and contract procedural rules.

TECHNOLOGY

Where appropriate you will work with computer and other new technology and associated systems as required and support staff in its use.

RISK MANAGEMENT RESPONSIBILITY

You will take reasonable steps to ensure awareness of corporate and operational risks that impact on, or might be impacted on by the work undertaken by yourself, or by persons under your control or guidance. Where appropriate you will ensure that appropriate and effective action is taken to mitigate those risks. You will ensure that persons under your control or guidance are made aware of and understand both risks impacting upon them and any mitigating actions required of them.

ENVIRONMENT

You will familiarise yourself and work in accordance with the organization's environmental policies and established office and work practices, including, but not limited to, those contained on the Environmental Policies webpage on the Staff Intranet available via the Climate Change intranet pages.

OTHER DUTIES

This job description indicates the main areas of activity of this post. From time to time, however, other tasks/duties may be required but these will fall within the general areas of responsibility and grade of the post. Any changes that are of a permanent nature will, following consultation with you, be included in the job description in specific terms and will be formally issued to you.

THIS JOB DESCRIPTION IS AN OUTLINE OF THE KEY TASKS AND RESPONSIBILITIES OF THE POST AND IS NOT INTENDED AS AN EXHAUSTIVE LIST.

THE POST MAY CHANGE OVER TIME TO REFLECT THE CHANGING NEEDS OF THE SERVICE USERS AS WELL AS THE PERSONAL DEVELOPMENT NEEDS OF THE POST HOLDER