Care Hub Coordinator

Description:

Care Hub Coordinator

Are you the kind of person who can organise a rota, update a referral, reassure a worried family and keep several moving parts on track, without losing your cool or your coffee?

We are recruiting a Care Coordination Hub Coordinator on behalf of busy Local Coordination Centre supporting the delivery of nursing, hospice care services across the region. The work will be on a temporary assignment.

This is a non-clinical healthcare coordination role where your organisation, communication and problem-solving skills will directly support patients and families when reliable, compassionate care matters most.

You'll help coordinate care bookings, allocate nursing and healthcare staff, maintain accurate records and respond to changing priorities. Some days will run perfectly to plan. Other days will politely ignore the plan, and that's where you come in.

What You'll Be Doing

Working closely with the Senior Coordinator, clinical teams and external healthcare partners, you will:

Coordinate new and existing patient care arrangements from referral through to service delivery

Support planned day visits, night care and multi-visit care services

Identify urgent, emergency and rapid-discharge referrals and escalate them appropriately

Prepare documentation and keep patient, referral and service information accurate and up to date

Maintain daily and monthly staffing rotas

Allocate Healthcare Assistants, nursing staff and other care resources effectively

Book care visits and update cancellations, care packages and staffing changes

Respond quickly to last-minute rota changes and additional cover requirements

Liaise with patients, families and carers about care arrangements and service updates

Work with NHS teams, District Nurses, hospital discharge teams and palliative care professionals

Handle telephone enquiries professionally, sensitively and confidentially

Support the resolution of straightforward concerns and complaints

Ensure records are accurate, audit-ready and completed within required timescales

Raise staffing shortages, system problems and service pressures before they become bigger problems

Contribute to team meetings, service improvements and training activities

You Could Be a Great Match If You Are:

The person who spots the rota gap before anyone else does

Comfortable working with systems, spreadsheets and sensitive information

Calm when priorities change at short notice

Clear, reassuring and professional on the telephone

Naturally organised, but flexible enough to know that healthcare rarely follows a perfect checklist

Motivated by work that has a genuine impact on patients and families

Why This Role Matters

Behind every successful care visit is someone making sure the referral has been processed, the right colleague has been allocated, the family has been updated and everyone has the information they need.

That person could be you.

You'll join a supportive, multidisciplinary service where good coordination is not simply an administrative task-it is an essential part of delivering safe, timely and compassionate care.

The successful candidate will be expected to:

Work flexibly according to service requirements

Maintain confidentiality and follow information-governance requirements

Promote safeguarding, equality, diversity and inclusion

Follow health and safety, risk-management and operational policies

Work positively with employees, healthcare professionals and volunteers

Complete required learning, development and mandatory training

Uphold high professional and ethical standards

Reasonable adjustments will be considered throughout the recruitment process and in the workplace.

If you have experience in care coordination, healthcare administration, patient services, workforce scheduling, rota management, customer service or service delivery, we'd love to hear from you.

Apply today and bring your organisation, empathy and problem-solving skills to a role where every detail can make a meaningful difference