Care Coordinator - Domiciliary

Description:

Tezlom a successful Care Company providing premium quality Home Care to adults with Physical and Learning Disabilities and the Elderly is in the process to expand the team by recruiting an ambitious, and caring Care Coordinator for the Office in Hayes, to manage and develop the business and ensure compliance at all times. This role is a transition towards a Registered Domiciliary Care Manager.
As a Care Coordinator, you will play an integral part in managing the daily rota for carers and communications of our region. You must be extremely presentable as you will be liaising with the entire team to ensure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.
Previous experience of Domiciliary Care coordination & working in the field providing care is essential
Those with or studying towards NVQ/Diploma Level 5 (or above) in Health and Social Care (or equivalent) are particularly desirable and training to higher levels will be encouraged.
Main Duties & Responsibilities of a Care Coordinator
* Preparing the daily rota for Carers in coordination with the requirements of the clients.
* Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CQC inspections
* Ensure consistent application of company’s policies, procedures and approved practice; and to promote the aims of the business
* Ensure the provision of high-quality care services to vulnerable people living in their own home
* To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files.
* To cover in the field if required
* To plan ahead to cover holidays, training and planned absence
* To identify and match the most suitable Caregivers for each package
* Ensure all Caregivers submit their timesheets weekly which are accurately completed, and match these to what is on the system
* To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business
Abilities, Skills & Behaviours
* Make a real difference and greatly improve an already well-established business.
* Excellent customer service, communication and interpersonal skills.
* Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge and fluent with care packages.
* Ability to establish and maintain effective professional working relationships.
* Strong administration skills and ability to manage work pressure.
To be shortlisted you will have the following:
* A clean driving licence and access to your own car
* A cleared DBS check and right to work in UK
* Familiarity with providing rotas i.e. staff plan would be an advantage
* Good IT, organisational, communication and report writing skills
* To be a team player and be able to trouble shoot when the pressure is on
Due to the high response received for some vacancies we regret that we are sometimes unable to reply to all applicants. If you have not been contacted within 7 days, please assume that your application has been unsuccessful on this occasion. However, we will keep your details and notify you of any other opportunities