Care Coordinator

Description:

Main responsibilities
* On-call duties and delivering care in an emergency.
* To manage the planning, coordinating, and scheduling of client visits.
* Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations, client schedules are matched to their needs, with the same CAREGiver and the same times each week, where possible.
* Develop excellent relationships with both clients and CAREGivers so both can enjoy positive experiences.
* Responsive to changes in the schedule, liaise with relevant team members (If needed) and communicate short term changes to client schedules to Clients and Caregivers.
* Answer each incoming call and emails in a friendly, professional and knowledgeable manner.
* Work with the recruitment team to ensure sufficient current and future staffing levels are met.
* Work with the Care Team to ensure new and existing care packages can be facilitated and scheduled on a timely basis.
* Manage and approve Caregiver holiday requests ensuring sufficient cover is in place before approving.
* To ensure that all associated information is recorded accurately and promptly.
* Carry out any other duties deemed necessary for the successful operation of the business.
You will receive:
* To be discussed at interview, there is a competitive salary package for the right candidate – DOE
* Paid mileage
* Full learning and development programme
* Rewards schemes
* Confidential Employee Assistance Programme
* Staff discount portal
* Qualifications:
* Car driver essential
* It is beneficial but not essential for the candidate to have experience in the care sector and have geographical knowledge of the Hemel area
* You will need excellent interpersonal skills with the ability to establish and maintain good working relationships
* Efficient computer literacy
* Positive, can do attitude with a growth mentality and embraces change
* Well-developed Excel and Word skills