Call Handler

Description:

Customer Service - Patient Transport
Salary: £11.75 Per hour
Location: Enfield, London

Our client, a large international company, is seeking a dedicated and experienced Customer Service Representative to join their team in Enfield, London. The successful candidate will be responsible for providing excellent customer service, handling complaints, and coordinating patient transport to hospitals, ensuring timely and efficient transport services are provided to patients.

Key Responsibilities:
o Manage incoming calls and emails from patients regarding patient transport requests and queries.
o Schedule patient transportation appointments, ensuring that all necessary details are recorded and communicated to transport personnel.
o Monitor and track transport requests and ensure that all transportation services are provided within the required timeframe.
o Provide excellent customer service to patients and healthcare professionals, responding to any queries or concerns in a timely and professional manner.
o Handle and resolve customer complaints, following the company's complaint handling procedures.
o Liaise with healthcare professionals to determine the transportation needs of patients, including any necessary medical equipment or assistance.
o Maintain accurate records of patient transportation services, including transportation schedules, patient information, and any other relevant information.
Requirements:
o Proven experience in a customer service and complaints handling role, ideally within the healthcare industry.
o Strong communication skills, both verbal and written.
o Excellent organizational and time-management skills.
o Ability to work independently and as part of a team.
o Proficient in the use of computer software, including Microsoft Office.
o Ability to work in a fast-paced and high-pressure environment.
o Strong problem-solving skills and attention to detail.

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Alternatively contact Pertemps Enfield