Details:
- Salary: £12.71 - Hour
- Job Type: Temporary
- Job Status: Full-Time
- Salary Per: Hour
- Location: Crawley West Sussex
- Date: 1 day ago
Description:
Location: Crawley
Salary: £12.71 per hour
Hours: Monday to Friday, with at least one Saturday per month
About the Role
We are seeking a friendly and organised Call Handler to join a busy healthcare team in Crawley. This is a customer-focused role where you will be the first point of contact for patients, providing excellent service and ensuring appointments are scheduled efficiently.
Key Responsibilities
* Answering incoming calls from patients in a professional and compassionate manner
* Scheduling, amending, and cancelling appointments
* Handling patient enquiries and providing accurate information
* Updating patient records and maintaining data accuracy
* Liaising with healthcare professionals and colleagues to ensure smooth service delivery
* Managing a high volume of calls while maintaining excellent customer service standards
About You
* Previous experience in a call handling, customer service, or administration role
* Excellent communication and telephone manner
* Strong organisational and time management skills
* Ability to remain calm and professional in a busy environment
* Good IT skills and experience using appointment booking systems is desirable
* Empathetic and patient-focused approach
Due to the urgency of the role apply now for consideration.
Berry Recruitment Services Ltd T/A First Recruitment Services are acting as an employment business in relation to this assignment