Call Handler

Description:

Call Handler
Wolverhampton
£23,920 starting salary (£24,440 after probation period)
40 hours Monday to Friday

Three brilliant opportunities have arisen to join a friendly, professional team, offering a varied and interesting workload. This role would suit a confident and organised individual who has an excellent telephone manner and a great sense of humour. The right candidates will benefit from outstanding working conditions, being part of an amazing team along with a competitive salary.

Our client is an established organisation with 17 years in the industry. The highly professional team offers outstanding quality, flexible virtual assistance services to their 270 plus client bank, with the aim of becoming indispensable to the clients’ businesses. The team consists of eleven great ladies, two lovely gents and Rosie and Looby Loo the post dogs – you will have to love their gorgeous Cockapoos!

These Call Handler roles are one for Team Ewok, supporting all our wonderful trades clients, one for Team Yoda, supporting our clinician and business service clients, and finally one for Team C3PO supporting our complex needs clients, this also involves more administration work.

What we need from you - the successful candidate will have:

* Have two years’ experience in a call centre or telephonist role

* Good written and spoken English.

* Possess a professional telephone manner and clear telephone voice

* Understand Google Calendars and Microsoft Outlook for emails

* Be organised with attention to detail

* Be quick to learn new systems

What the role involves:

* Taking and making calls

* Accurately record messages and send via email or WhatsApp

* Diary management using Google Calendars, Office365 and bespoke software systems

* Planning routes for clients

* Working with capsule CRM

* Booking appointments

* Email Management

* Typing

Application Process:

The client is a values-based company. All applicants will need to supply a personal email address. Applicants will be contacted to complete a values analysis. Failure to return the values analysis within the given timeframe will result in the applicant being removed from the application process.

Please note: Applicants must be UK based; sponsorship is not available.

Salary: Starting on £23,920 per year, following successful probation this increases up to £24,440

Hours: 40 hours Monday to Friday

We are open 8am – 6pm Monday to Friday and 9am – 1pm on Saturdays, shift patterns would be within these times.

All staff agree to work a maximum of two Saturdays a month (realistically it is only ever one) Saturday pay is in addition to basic salary.

Part time: We are open to job sharing and part time applications, minimum of 3 weekdays per week, minimum of 6 hours per day.

Benefits:

* 28 days inclusive of Bank Holidays

* Pension scheme

* Opportunities for progression

* Free parking

* Paid 30 minute lunch break

* Training portal for personal development outside of work

This role would suit: Inbound Call Handler; Inbound Call Centre Operative; Outbound Call Handler; Outbound Call Centre Operative; Customer Service Advisor.

Please apply now to avoid disappointment