Call Centre Sales Advisor

Description:

Call Centre Sales Advisor

West London | Circa £27,000 basic + Uncapped Commission + Benefits

We're working with a well-established and growing business within a customer-focused, service-led sector, looking to recruit a Call Centre Sales Advisor to join their team in West London.

This is a fantastic opportunity for someone who enjoys a fast-paced, sales-driven environment, with a strong focus on inbound enquiries (around 95%), meaning you'll be dealing with warm, engaged customers rather than heavy outbound calling.

The Role

You'll be responsible for managing a high volume of inbound enquiries, supporting customers through their journey and converting opportunities into sales, with only a small element of outbound follow-up.

Key responsibilities include:

Handling predominantly inbound sales calls (circa 95%)
Responding to customer enquiries via phone and email
Building strong relationships with new and existing customers
Understanding customer needs and tailoring solutions accordingly
Maximising opportunities through upselling additional services
Maintaining accurate records on the CRM system
Supporting with reporting and general team performance
Escalating any issues or complaints where required

About You

Experience within a call centre or contact centre environment prefferred but not essential
Customer service sales experience is a must
Strong communication and interpersonal skills
A confident, proactive approach to sales
Comfortable working to targets in a performance-driven environment
Organised, self-motivated and able to manage multiple tasks
A team player who thrives in a collaborative setting

What's on Offer

Circa £27,000 basic salary
Uncapped commission structure
Only 1 weekend per month sometimes less, supporting a strong work life balance
Supportive team environment
Ongoing training and development
Opportunity to grow within a stable and expanding businessBBH36070