Details:
- Salary: £28,840 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Goldthorpe Barnsley
- Date: 3 days ago
Description:
Call Centre Agent
???? Goldthorpe, S63 | ???? £28,840 | ???? Monday–Friday, 8am–5pm | ???? Permanent
We’re looking for a confident and customer-focused Call Centre Agent to join a busy team supporting a market-leading business.
You’ll help customers transition from placing orders over the phone to using a new online self-service platform. You’ll provide guidance, troubleshoot issues, process orders and service requests, and ensure customers receive a high level of service throughout.
Key Responsibilities
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Guide customers through the online platform and provide technical support.
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Encourage customers to adopt new online services.
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Process orders and service requests.
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Schedule and dispatch service calls.
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Triage customer queries and resolve issues where possible.
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Keep customers updated and maintain accurate records.
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Liaise with hauliers, technicians and internal teams.
About You
We’re looking for someone with:
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Customer service or call centre experience.
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Excellent communication and problem-solving skills.
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Confidence dealing with customers and overcoming objections.
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Strong attention to detail and organisational skills.
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A positive, customer-first attitude.
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Good computer skills and the ability to learn new systems.
Full training will be provided, so don't worry if you don't meet every requirement.
Benefits
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31 days’ holiday including bank holidays
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Bonus opportunities
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Career progression and development
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Enhanced pension
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Health Cash Plan
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Life Assurance
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Employee Assistance Programme
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Colleague discounts
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Retail, leisure and gym discounts
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Paid volunteer leave
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EarlyPay
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Refer a Friend bonus
Interested? Apply today and take the next step in your customer service career!
INDFMCG