Details:
- Salary: £26,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Ivybridge Devon
- Date: 1 day ago
Description:
DK Recruitment are seeking a Call Centre Advisor to join a busy customer service team in Plymouth. This is a great opportunity for someone with strong communication skills, a confident telephone manner and good IT skills who enjoys helping customers and working in a fast-paced environment.
Key Responsibilities:
*
Handle incoming customer calls.
*
Record customer requests accurately and ensure jobs are allocated promptly.
*
Monitor and chase outstanding jobs to ensure agreed targets and timescales are met.
*
Provide a high level of customer service, keeping customers informed throughout the process.
*
Maintain accurate records and ensure data is entered correctly into company systems.
*
Follow company procedures and quality standards.
*
Identify and escalate issues where further support or approval is required.
*
Work closely with colleagues to ensure the smooth running of daily operations.
*
Complete general administrative duties as required.
The Ideal Candidate:
*
Previous experience in a call centre or customer service role.
*
Excellent communication and active listening skills.
*
Confident using computers and customer management systems.
*
Strong attention to detail and accurate data entry skills.
*
Able to work well under pressure and manage multiple tasks.
*
A proactive approach, with the ability to use initiative when required.
*
A reliable team player with a positive attitude