Details:
- Salary: £32,000 - Annum
- Location: Queensferry
- Date: 2 weeks ago
Description:
Our client is a vibrant and bustling cafe located in the heart of Queensfery. They pride themselves on providing exceptional customer service, delicious food, and a welcoming atmosphere for guests. As a leader in the hospitality industry, they are committed to creating memorable experiences for all who visit their cafe.
Job Description:
We are seeking a dynamic and experienced Cafe Manager to join our team and oversee the day-to-day operations of our client's cafe. The ideal candidate will have a passion for hospitality, excellent leadership skills, and a strong commitment to delivering exceptional customer service.
Responsibilities:
Manage all aspects of cafe operations, including staffing, inventory management, and customer service.
Recruit, train, and supervise cafe staff, ensuring they provide friendly, efficient service to guests.
Create and implement policies and procedures to maintain high standards of cleanliness, hygiene, and safety in the cafe.
Develop and maintain relationships with suppliers and vendors to ensure timely delivery of goods and services.
Monitor and control operating costs to maximize profitability while maintaining quality standards.
Handle customer inquiries, complaints, and feedback in a professional and timely manner.
Plan and execute marketing and promotional activities to attract new customers and retain existing ones.
Collaborate with the kitchen team to develop and update the cafe menu, ensuring it meets customer preferences and dietary requirements.
Stay informed about industry trends, competitors, and customer preferences to make informed business decisions.
Prepare and analyze financial reports, budgets, and forecasts to track performance and identify areas for improvement. Requirements:
Previous experience in a similar role within the hospitality industry, preferably in a cafe or restaurant setting.
Strong leadership and management skills, with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills, with a customer-centric approach.
Proficiency in inventory management, scheduling, and financial analysis.
Knowledge of food safety and hygiene regulations.
Flexibility to work weekends and holidays as required.
A passion for food and hospitality, with a commitment to delivering exceptional service. Benefits:
Competitive salary based on experience.
Opportunity for career advancement and professional development.
Staff discounts on food and beverages.
A supportive and collaborative work environment. If you are a motivated and enthusiastic individual with a passion for hospitality, we want to hear from you! Apply now or send your CV to: (url removed)
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