Business Systems Support

Description:

About The Role
Business Systems Support
Bristol, Barnstaple or Beckington with a mix of office and home-based working
Up to £30k and extensive benefits
 
We are SEA.
Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our world.
 
Join us.
As Business Systems Support, you’ll play a key role in ensuring the quality and integrity of key business systems within SEA’s ever-changing environment. You’ll investigate technical queries, resolve issues, and provide admin and technical support for ERP and CRM related platforms, covering a wide range of varied applications across all business functions.
Beyond the day to day, you’ll work with a range of stakeholders to understand their ongoing requirements, identify system improvements, and help to drive positive change. We’re an evolving business so you’ll have the chance to make your mark on how our business systems develop into the future, making this a great step in your career.
 
What we offer
Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer:
 
Work life balance:

Hybrid/flexible working arrangements
25 days’ annual leave, plus buy and sell
Up to 16 days flexi leave accrual
Half day Fridays
Reservist in the armed forces receive special paid leave
 
Family & wellbeing:
Private medical health insurance & Employee Assistance Program
All Staff Bonus
Group Pension Plan of up to 7% employer contribution
Cycle to work scheme
Wellbeing centre
Sports & Social activities
Employee Discounts portal - online and instore discounts, travel savings etc
Canada Life GP and financial advice
Life assurance policy
Publication and recruitment bonus rewards
Development opportunities, including LinkedIn learning
 
Facilities & resources:
Electric vehicle charging points at all sites
Private seated lunch areas
Onsite bistro (Barnstaple office) and free hot and cold beverages
Onsite showers and toiletries provision
Free onsite parking
 
What you’ll be doing
You’ll join a small but growing team of IT experts supporting an exciting period of change and evolution for SEA. Key aspects of the role include:
 
Provide Admin support to Business Systems including ERP and CRM related systems
Provide 1st and 2nd line support to Business Applications
Managing the Business Systems helpdesk queue
Investigating and resolving all types of application support issues/requests
Work closely with our Business Applications Analyst offering support where needed
Escalating issues to external supplier for further in-depth analysis
 
 The skills you need
Application support experience
Good working knowledge of MSSQL
Proven analytical and problem-solving abilities
Excellent customer service skills
Ability to effectively prioritise work
Good communication and interpersonal skills, with a focus on listening and questioning
Good documentation skills 
Join us and be part of something smaller - with 300 people in the UK and Canada - doing something bigger: protecting what matters. 
 
If you would like to know more, please give our Talent Acquisition Advisor Ethan a call on (phone number removed).

SEA0446