Business Support Technician

Description:

Now hiring: Business Support Technician

The Sureserve Group, a leading provider of heating, compliance and energy services across the UK, is seeking a highly skilled and ambitious professional to join us as the Group Head of Fleet. This prestigious role is pivotal in maintaining the operational excellence and efficiency of our fleet management across all our subsidiaries, ensuring we continue to deliver exceptional service to our clients while maximising sustainability and cost-effectiveness.

Overview of role:

The overarching role is working within our Business Support team to see that Sureserve Group systems are available, fit for purpose and developed to improve operational excellence and industry compliance. This will be achieved with thorough analysis of Business requirements, recommendations as to the best solution options, and development of technical solutions as necessary.

You will provide a key interface to business departments, gathering requirements and providing technical support to enable the business users to achieve their IT needs. You will both undertake development and configuration of existing systems and liaise with internal and 3rd party technical teams to ensure the delivery of projects as well as ensuring that ongoing support runs smoothly, and major incidents are dealt with swiftly and with the minimum impact to the business.

You will be willing to travel around the UK on an occasional basis in order to support the business requirements.

General Duties/Key Responsibilities:

Deliver and manage highly available and good quality business and software application services to end users

Perform technical delivery, upgrades, and support of internal Business Systems

Develop, maintain and support a strong multi-faceted reporting & BI platform

Develop, maintain, and support the business databases (Microsoft SQL)

Administration of SharePoint sites across the group.

Setup and configuration of interfaces between customers and internal systems.

Analyse and collaborate with the group businesses to architect business solutions through development, configuration and customisation of the business systems

Drive the effective transition of requirements to delivery ensuring a clear and complete understanding of the requirements for a successful delivery to the business including the management of 3rd party vendors

Deliver all services, development and customization using best practice project management methods to ensure solutions are delivered with the right utility, on-time and on-budget

Build and maintain relationships with suppliers, and stay up to date with current developments and innovations in the marketplace to find new efficiencies for the business

Keep abreast of regulatory requirements for our industries and ensure systems are configured to support and manage those requirement

What We Offer:

£35000 - £45000 per annum (depending on experience).

40 hours per week (Monday to Friday).

31 days annual leave plus opportunity to purchase additional leave.

Employee assistance programme with 24 hours telephone and online access.

Generous recommend a friend scheme.

Sureserve Group Legends scheme, with a reward for the ultimate legend!

Life assurance.

Company pension scheme via salary exchange.

Employee engagement events to bring together colleagues and families.

Access to flexible benefits scheme (including bike to work scheme, EV car scheme, healthcare cash plan).

Knowledge

Knowledge of Microsoft Dynamics 365 Business Central (NAV)

Knowledge of MS Dynamics user, server and reporting environment.

Understanding of CRM, HR, Operational, Payroll and any other business systems Sureserve require to develop their core aims and objectives.

Knowledge of system design, development, implementation, and user support principles and practices.

Knowledge of reporting platforms and database management

Knowledge of database platforms (Microsoft SQL, MySQL

Knowledge of developing integration platforms and technologies such xml/ftp

Knowledge of languages with XAML, XML, JSON, VBA, C/AL, Java, .Net,

Skills and abilities 

Ability to understand Business users needs and translate into technical solutions.

Comfortable communicating with users to draw out needs and requirements

Ability to use Microsoft PowerBI to source data and generate reports.

Understanding of Webservices – HTML, FTP etc.

Understanding of Data services – XML, SOAP, JSON, REST etc.

Understanding of Data Migration methods.

Understanding Microsoft Dynamics NAV

Understand of MS Sharepoint Administration

Ability to write SQL queries and use SQL Management Studio

Understanding of one or more programming languages C#, .Net Framework, Java.

Understanding of how to use: MS Project, MS Visio, MS Office, Mind Mapping
Experience

2+ Years working in an IT Development or Support team.

Experience of design and implementation of an IT Solution.

Strong verbal and written communication skills, along with well-developed interpersonal skills and an ability to relate to users and colleagues

Excellent presentation and demonstration skills

Strong personal organisation and time management skills
Qualifications (desirable) 

Technologies; SQL, C#, PowerBI, Microsoft Dynamics

Processes: Agile, Prince2, ITIL
At Sureserve Group, we're deeply invested in fostering a culture of diversity, equality, and inclusion. We believe in nurturing talent at every level, providing a supportive environment where every team member can thrive.

Eligibility to work in the UK is required, and candidates may undergo background checks before starting employment.

Don't miss out on this opportunity to be part of a company that is making a real difference in the UK. Apply today to take the next step in your career with Sureserve Group