Business Support Coordinator

Description:

Change your job, change your workplace, change your future...

We are actively building diverse teams and welcome applications from everyone

Role: Business Support Coordinator

Contract Type: 12 month Fixed Term Contract - Maternity Cover

Located: Northampton/Hybrid

Package: Competitive pay, plus bonus and excellent company benefits

Shift Pattern: 22.5 hours per week with flexible work pattern

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

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What you will be doing

To coordinate project plans aligned to BPS wins to ensure all elements of the scope of works are implemented in line with the agreed SLA’s.

To proactively manage the RGC installation process from oracle to invoice to ensure the process is carried efficiently and efficiently.

To be responsible for coordinating training requirements in line with Statement of works and customer satisfaction to ensure the customers workflow and application needs are delivered.

To proactively monitor stock levels to ensure flexibility of being able to deliver products in line with customer requirements.

To be responsible for supporting the Business Process and Operations Manager on improving processes and reporting of management information to meet business critical requirements.

To work collaboratively with internal stakeholders, building positive working relationships to ensure customer needs are met and internal governance is completed.

To be responsible for being the first point of contact for customer queries and help to resolve these effectively and efficiently whilst ensuring queries are escalated where appropriate to ensure satisfactory resolution.

To provide support and cover for the continuous forms business group where operationally required.

We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs