Business Readiness Manager

Description:

Digital Business Readiness Manager

Function: Customer Engagement

Location: Hybrid/Nottingham

Contract type: Permanent

Job Ref: 883

Salary: £45,478 potential to rise to £53,504 over 3 years

Closing Date: 5 July 2024

We have an exciting opportunity within NHS Supply Chain for a Business Readiness Manager to join our Customer Engagement team. As part of the Digital Commerce team, reporting into the Principal Business Readiness Manager, you will be responsible for the definition and implementation of business processes to successfully integrate our digital commerce capability into both business and customer environment by leading readiness activities and ensuring the business are prepared for the changes, as well as creating materials to support the user experience once the change is implemented.

Every day you will … 

Analyse business processes and stakeholders, mapping out and assessing areas of the organisation that will be impacted due change of current and future digital commerce projects and change.

Conduct detailed gap analysis on areas of impact, understand and communicate risk of no action and effort required to deliver.

Define actions needed, owners, impacted users (internal and external), timeline and KPI’ to support implementation of digital commerce changes.

Effectively communicate to stakeholders (internal and external) actions required, confirming resource is available to support within given timelines.

Ensure quality of implementation, monitoring and management to ensure timelines are met and escalate appropriately any blockers.

Embed the new ways of working/processes, including training and measuring success.

Support on the resolution of readiness and adoption related risks and issues, and associated actions.

Ensuring that business readiness and adoption activities are built into the governance frameworks for change delivery.

Gain feedback and actionable insight to assist the digital commerce product owner/product management team validate assumptions.

What can we offer you?

We want to reward you for your passion, enthusiasm, and hard work so we offer much more than a competitive salary:

Hybrid working opportunities, giving you the flexibility to work collaboratively in the office and remotely.  

We recognise our employees' hard work and contributions with annual bonus schemes, long service, and VIP colleagues awards. 

27 days holiday plus bank holidays, with the option to purchase an additional 5 days.

We are dedicated to your development, through in-house training, support, and access to external qualifications to maximise your potential.

A focus on your well-being offering 1 day of paid well-being leave and free access to the 24/7 Employee Assistance Programme

Generous pension scheme (with us contributing 12% when you contribute 6%)

Access to our Flexible Benefits Scheme, where you can choose from a variety of benefits such as Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance, and additional pension contributions that suit you.

2 days of paid volunteering leave allowing you to give back to your community. 

Access to many discounts from the Blue Light Card to NHS Discounts.

NHS Supply Chain, who are we?

Our role is to support the NHS to save lives and improve health. We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales.

We serve every NHS Trust and operate a national network of distribution centres, managing relationships with more than a thousand suppliers and delivering more than 8,000,000 orders each year to more than 17,000 locations. Doing all of this on behalf of the NHS gives NHS staff more time to focus on their main priority of providing excellent patient care.

What skills will help you thrive in this role?

Expert written and verbal communication skills, particularly when explaining the vision and key messages of business readiness activities.

Ability to manage conflicting requests and priorities, as well as setting and delivering to realistic deadlines.

Excellent organisational skills with a proven ability to manage competing priorities and a challenging workload in a fast-paced environment.

Ability to give and receive information clearly and concisely and encourage open dialogue by listening and engaging to create ownership and commitment.

Works successfully with others, valuing and using the different skills and expertise of colleagues across an organisation to achieve business outcomes.

Ability to understand structures and business priorities and build credibility quickly.

Resilient, solution-focused and analytical with ability to see the wider context in which you are working.

Must be a team player with strong collaboration skills and a demonstrated ability to lead effectively across functions.

Want to develop your career with the NHS Supply Chain? Then apply below or reach out for an informal discussion about the role in confidence by emailing us at  

Our Inclusive Commitment

At NHS Supply Chain, we are committed to building an inclusive environment where difference is not only valued, but celebrated, giving everyone the opportunity to thrive in their career. Developing our people is key to our success, so if this role sounds like the right next step in your career but your experience doesn’t match perfectly with the job advert, we encourage you to still apply.

Struggling to complete our application form, and require additional support? Reach out to our Talent Acquisition team at who will be happy to help you with alternative ways to apply