Business Centre Administrator *Permanent - Sunderland

Description:

Exciting Opportunity: Business Centre Administrator! ????

Office Angels is delighted to be supporting our esteemed client, a leading facilities management company based in Sunderland, with the recruit of a Business Centre Administrator. ????

In this role you will play a vital part in ensuring the smooth operation of the business centre, by providing top-notch customer service to contractors, tenants, and visitors. This dynamic role offers an opportunity to work in a professional environment with ample career development prospects. ????

Location: Based in a modern office in the heart of Sunderland City Centre
Contract Details: Permanent, office based, full time, Monday - Friday, 37.5 hours per week, between standard office hours
Parking: Parking available within a 10-minute walk to a retail complex, close to all public transport links
Salary: £23,400Benefits & Perks:

25 days of holiday per year, plus bank holidays, and birthday leave (1 day of leave on your birthday)
Participation in the company's pension scheme (5% employee, 3% employer contribution)
Discretionary annual bonus scheme
Employee Assistance Programme (EAP)
Cycle-to-work scheme
Range of discounts and offers, such as gym membership discounts and eye care vouchersResponsibilities:

Manage the facilities for the business centre, providing information, advice, and guidance to contractors, tenants, their staff, and visitors through various communication channels
Cover front-of-house duties and handle incoming calls and emails, ensuring messages are appropriately addressed
Assist tenants with resolving problems by responding to help-desk inquiries and urgent maintenance calls
Notify appropriate personnel of any security concerns or incidents
Support team with operational tasks and responsibilities
Assist with ESG tenant engagement activities and tenant events
Conduct contractor site inductions and maintain documentation
Attend contractor meetings, providing assistance as needed
Manage petty cash for business expenses
Coordinate contractors on site and assist in scheduling upcoming works and projects
Weekly walk through and coordination with contractors
Maintain awareness of building projects and events to provide optimal support to tenants
Assist in maintaining compliance with health and safety regulations, including emergency preparedness and evacuation procedures
Communicate fire risk assessments and H&S reports to tenants and clients
Provide regular operational updates to the General Manager
Demonstrate flexibility in working hours as required
Perform other general and administrative tasks as requiredTraining will be provided for this role, however previous experience of working in a Facilities Management, Property Administration, Operations Administration, Receptionist or Front of House capacity is highly beneficial to be considered for this opportunity.

Knowledge, Skills, Qualifications, Experience:

Experience in self-managed, front-of-house, or customer service role, coupled with exposure to facilities management services, or administration experience
Enthusiasm, passion, and unwavering commitment to delivering exceptional customer service
Accountable attitude, able to work independently and take initiative
Confident, outgoing personality with a professional demeanour
Strong prioritisation skills, ensuring timely completion of tasks
Excellent verbal and written communication skills, with tact, diplomacy, and confidentiality
Proficiency in Microsoft Office Suite and Outlook
Familiarity with social media platforms such as Instagram, LinkedIn, and Facebook
Strong planning, organisational, and communication abilities, capable of managing multiple tasks effectively
Keen eye for detail and ability to thrive in a deadline-driven environmentDue to the high volume of applicants, we are unable to provide individual feedback.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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