Breakdown Controller

Description:

Description

As a Breakdown Controller, you will be part of an established Fleet team responsible for the daily management of the vehicle fleet for the company. You will take a lead in controlling the day to day servicing, defects & breakdowns of our fleet.   

Key Responsibilities

You will liaise with Vehicle suppliers to ensure all orders are processed in line with agreed SLA’s

You will handle vehicle service, defect and breakdown requests following company procedures and guidelines, ensuring minimal disruption to internal customers / contracts

 You will ensure SLA’s are achieved with minimum downtime

You will investigate and respond to Internal customer / External Supplier Queries

You will update fleet management systems

You will assist in general fleet desk duties, providing support when needed for other aspects of the fleet department

Experience and Qualifications

Problem solving abilities 

Excellent Customer Service Skills

Knowledge of workshop practices and charges is an advantage

Industry knowledge of light & heavy commercial vehicle industry

Excellent planning, organisation and time management skills 

Enthusiastic and proactive approach to your work

Must recognise the importance of working as part of a team to deliver service and operational performance within a safe working environment

IT skills, Microsoft Word and Excel would be an advantage

Previous experience of fleet management software packages would be an advantage (Jaama Key2 in particular)

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.

About Network Plus

Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.

We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.

We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances