Details:
- Salary: £525 - 550 - Day
- Job Type: Contract
- Job Status: Full-Time
- Salary Per: Day
- Location: Greater London
- Date: 1 day ago
Description:
The Role: BMC Helix Architect
Location: London - Paddington, UK
Position Type: Contract Inside IR35
Remote work option Available: Hybrid – 3 Days Onsite
Job Description:
Essential skills/knowledge/experience:
* Strong experience working with CIS Controls v8.1 and implementing security best practices.
* Strong experience in designing and implementing BMC Helix solutions including ITSM, CMDB, Discovery, Digital Workplace and automation platforms.
* Hands-on expertise in BMC Remedy/Helix architecture, integrations, workflows, forms, escalations and service management processes.
* Strong understanding of ITIL framework and enterprise IT service management best practices.
* Experience integrating BMC Helix with cloud, infrastructure, monitoring and third-party enterprise platforms.
* Knowledge of automation, orchestration and AI-driven service management capabilities within BMC Helix environments.
* Experience working within large-scale enterprise or retail environments supporting transformation and operational improvement programs.
* Strong troubleshooting and problem-solving skills with the ability to resolve complex platform and integration issues.
* Experience in platform upgrades, migrations, performance tuning and environment optimization activities.
* Ability to produce architecture documentation, solution designs, technical standards and operational procedures.
* Excellent stakeholder management, communication and collaboration skills across technical and business teams.
Desirable skills/knowledge/experience:
* Good understanding of mapping EUC security capabilities to CIS Controls v8.1
* BMC certifications in Helix ITSM, Remedy, Discovery, or Digital Workplace solutions.
* Experience with cloud platforms such as Azure, AWS, or hybrid cloud environments.
* Knowledge of scripting and automation technologies including Python, PowerShell, REST APIs, or orchestration tools.
* Experience integrating BMC Helix with monitoring, security, DevOps and enterprise collaboration platforms.
* Knowledge of reporting, analytics, dashboarding and AI-driven operational insights within BMC Helix platforms