Billing Specialist

Description:

A growing business services group near Telford is looking for a Billing Specialist to take ownership of its billing function. The group runs on recurring contracts, and as it grows — organically and by acquisition — billing has become too important to sit as one part of someone else's job. This is a newly created role for someone who genuinely knows billing inside out and wants it to be the whole of their job, not a corner of it.
  
What you'll be doing

Owning the end-to-end billing cycle across the group's recurring contracts
Running, checking and releasing the monthly billing run, including pro-rata charges, mid-contract changes, upgrades, downgrades and cancellations
Making sure new contracts, price uplifts and renewals are set up correctly before they hit the billing run, not after
Investigating and resolving billing queries and disputes, working with sales, operations and customers directly
Reconciling billing data against contracts and the finance system, and tightening up anything that doesn't tie
Managing direct debit collections and payment runs
Handling credit control and aged debt — chasing, escalating and keeping debtor days moving in the right direction
Reporting on billing accuracy, revenue leakage and aged debt to the finance team
Improving billing processes and controls as the group scales, including onboarding acquired businesses onto the group's billing What we're looking for
Billing is the priority here. You'll need:

Strong, hands-on billing experience at volume — ideally recurring or subscription billing rather than ad hoc invoicing
Confidence with complex billing scenarios: pro-rata, mid-term changes, multiple products or services on one account
Solid credit control and aged debt experience alongside it
Strong Excel (lookups and pivots as a minimum)
A methodical, accurate approach, and the instinct to question a number that looks wrong rather than process it
The communication skills to handle customer billing disputes calmly and hold internal colleagues to account Helpful, but not essential

Experience in a recurring-contract sector — ISP, utilities, SaaS, facilities management, insurance, telecoms or similar
Experience of a dedicated billing platform, or of a billing system migration or implementation
AAT or CICM qualified, or studying Commutable from Telford, Shrewsbury, Wolverhampton, Bridgnorth, Newport, Market Drayton and Stafford.
  
For immediate consideration apply with your CV or feel free to call for more details