Billing Advisor

Description:

Billing Advisor

Red Recruitment is recruiting a Billing Advisor to join our client, a telecoms and technology company who are recognised as a leader in their field.

As a Collections and Billing Advisor, you will be manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary

Benefits & Package for a Billing Advisor:

Salary: Competitive
Hours: Monday - Friday, 9am - 5:30pm
Contract Type: Permanent
Location: Solihull
33 days holiday (including Bank Holidays)
Referral Bonus - Recommend a friend
Employee Assistance Programme
Private Medical Insurance after probation
Enhanced Maternity and Paternity pay
Salary sacrifice; pension scheme, cycle to work scheme and electric car leasing scheme

Key Responsibilities of a Billing Advisor:

Manage and resolve billing disputes, including reviewing charges, validating customer claims, and coordinating corrections where necessary
Handle aged debt queries and dispute resolution to minimise outstanding balances
Liaise with billing, finance, and collections teams to ensure accurate account balances and timely resolution of financial discrepancies
Collaborate with internal teams to find solutions and prevent recurring problems
Maintain accurate records of customer interactions, dispute cases, and follow-up actions
Identify opportunities to improve customer experience and suggest process enhancements, particularly in billing and collections processes
Escalate critical issues to appropriate departments or management when necessary
Respond to customer inquiries and complaints through various channels, including phone, email, and chat
Investigate and resolve complex customer issues in a timely and efficient mannerKey Skills and Experiences of a Billing Advisor:

Customer service experience required
Strong problem-solving and analytical skills, particularly in reviewing billing discrepancies and financial account issues
Experience handling billing disputes and/or aged debt cases within a customer service, finance, or collections environment
Excellent verbal and written communication
Strong problem-solving abilities and analytical thinking to resolve complex customer issues
Proven active listening skills to understand customer needs and concerns
Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting
Patient and composed demeanour, even in high-pressure situations
Ability to adapt to changing priorities and multitask effectively
Proven ability to negotiate and manage sensitive conversations around outstanding balances while maintaining a positive customer experienceIf you have the relevant skills and experience as a Billing Advisor required and are interested in joining, please apply now!

Red Recruitment (Agency)