Benefits, Taxation & Income Officer

Description:

To provide support to the operational/corporate finance division across a range of functions including
Payroll & Pensions, Transactional Finance, Accounts Payable, Social Care Financial Administration,
Corporate Income & Debt Collection, Housing Benefits & Council Tax / Business Rates administration,
providing excellent customer service and high quality, accurate financial support to internal and external
customers.

 Assist in providing financial services support across a wide range of functions - pay, payments

and reconciliation, covering payroll, employee admin, pensions, traded services, payment
processing, financial assessments, compliance management, VAT returns, BACS processing,
bank reconciliation, income collections, debt recovery, housing benefits, council tax and business
rates.
 Navigation of and inputting into the Councils financial management systems to undertake financial
administration including payments, transitional processing and reconciliations, processing reliefs
discounts and appeals and maintain the integrity of master data.
 Proactively challenge the legitimacy of data and undertake systematic checks ensuring that data
loads and interfaces from source systems are effective and robust.
 Assist in the investigation and resolution of queries and complaints, ensuring a customer focussed
service, keeping them informed of progress and actions.
 Input, check and maintain accurate records using corporate electronic systems and spreadsheets,
ensuring information is stored appropriately and confidentially.
 Administer financial services documentation and correspondence and assist in the delivery of
performance linked to corporate objectives and development of actions to deal with exceptions.
 Undertake telephone duties, in accordance with the Council's wider Customer Experience
Strategy principles and standards of professional conduct. This will include providing information
and guidance in respect of other service areas of the council.
 Contribute to business process re-engineer improvements across all functional areas to drive
forward efficiencies by continuously reviewing working practices, making suggestions for
improvements to enable continued development and improved performance.
 Undertake duties whilst dealing with interruptions, queries and conflicting demands arising from
customer and service queries and requests, ensuring strict deadlines are met.
 Liaise with internal and external stakeholders including managers, employees and members of
the public, ensuring information and communication links are maintained.
 Maintain awareness of policies and procedures which impact on how the service is delivered.
 Participate in all training relevant to the role, mandatory and voluntary.
 Liaise with services across the Authority, ensuring awareness of cross service interdependencies
and effective collaborative working.
 Work on a flexible basis to cover financial service activities as and when required