AV Support Technician

Description:

AV & Collaboration Support Technician

South UK coverage (Regular travel)

£38,000 to £43,000 per annum

Love Solving Technical Problems Others Can't?

When a video conferencing system fails moments before a board meeting, when a meeting room suddenly goes offline, or when a customer needs an urgent fix to keep their business running, you're the person people turn to.

If you enjoy troubleshooting, take pride in finding solutions quickly, and want to work with cutting-edge AV and collaboration technology, this could be the opportunity you've been looking for.

What's In It for You?

You'll join a highly skilled technical support team where every day brings a new challenge. You'll work with modern collaboration technologies, support customers across multiple regions, and can build expertise in some of the most widely used AV and unified communications platforms in the world.

This role offers:

Exposure to enterprise-level AV and video conferencing environments
A mix of remote support and on-site technical work
Opportunities to mentor junior technicians
The chance to become a trusted technical expert for key customers
A collaborative team culture where your knowledge and ideas are valued
Ongoing development within a growing managed services environmentWhat You'll Be Doing

As a Support Technician, you'll take ownership of customer issues from first contact through to resolution.

You'll:

Diagnose and resolve AV and video conferencing faults
Provide support via phone, email, chat, video calls and remote access tools
Visit customer locations when hands-on troubleshooting is required
Manage support tickets accurately and efficiently
Keep customers informed and reassured throughout the resolution process
Escalate complex issues when necessary
Support and coach Tier 1 engineers
Participate in preventative maintenance activities and system health checks
Work closely with suppliers, engineers and technical specialists to deliver successful outcomes
Help improve internal processes and customer service standardsWho We're Looking For

You're not just technically capable. You're someone who genuinely enjoys helping customers and solving problems.

You'll likely have experience in an AV, video conferencing or technical support environment and be comfortable managing multiple priorities without compromising service quality.

You'll stand out if you are:

Calm under pressure
Naturally curious and analytical
Highly organised
Customer-focused
A strong communicator
Equally comfortable working independently or within a teamTechnical Experience We're Interested In

You don't need experience with everything listed below, but strong exposure to several of these technologies would be beneficial:

Microsoft Teams Rooms
Zoom Rooms
Poly
Neat
Cisco
Yealink
Crestron
QSC
Extron
Audio DSP platforms
AV signal distribution systems
Meeting rooms, conference spaces, lecture theatres and auditorium environmentsBonus Points If You Have

Experience supporting managed AV services
Knowledge of ITSM or ticket management platforms such as Zendesk, ServiceNow or similar
Experience working to service level agreements (SLAs)
Strong understanding of Microsoft Teams technologies
A passion for delivering outstanding customer experiences and continuous improvementINDLS

Ready for Your Next Challenge?

If you're an experienced technical support professional looking to deepen your expertise in AV and collaboration technologies while making a real impact on customer success, we'd love to hear from you.

Apply today and bring your problem-solving skills to a role where every day presents a new opportunity to make a difference.

Lewis - (phone number removed)