Automotive Service Advisor

Description:

Service Advisor – Ipswich
Salary: DOE + uncapped bonus (realistic £40,000+ OTE)
Hours: Mon–Fri 8:00–17:30 + 1 in 2 Saturday mornings

A well‑established main dealer in Ipswich is looking for a Service Advisor to join their busy service department. You’ll be the key link between customers and the workshop, ensuring a smooth, professional experience from start to finish.

Key Responsibilities
Manage the full customer journey from booking to handover
Communicate clearly with technicians and monitor job progress
Keep workshop loading and workflow running efficiently
Handle customer enquiries and resolve issues professionally
Identify upsell opportunities to support department performance
Maintain accurate records, warranty processes and complianceWhat You’ll Bring
Face‑to‑face customer service experience
Strong communication and customer‑facing skills
Confident working in a fast‑paced, customer‑focused environment
Organised, proactive and able to manage daily workload
Positive attitude and willingness to support the wider team
Full UK manual driving licenceWhat’s On Offer
Uncapped bonus with achievable £40,000+ OTE
Supportive, established team environment
Genuine career progression opportunities
25 days holiday + bank holidays, rising to 28 days after 3 years
High‑quality manufacturer training and development pathways
Employee wellbeing programme
Discounts on vehicles, servicing, parts and accessories
Strong company pension scheme
Life assurance and enhanced family‑friendly policies
Long‑service recognition and additional benefits package
Consultant: Kalum Green
Ref: KGOJ
31361

Octane Recruitment is a specialist Automotive and Motor Trade recruitment agency, working with main dealerships, bodyshops, tyre management companies, parts distribution centres, independent garages, fleet operators, HGV companies, import centres and manufacturers across the UK. We recruit across the motor trade and related industries