Details:
- Salary: £28,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Edgware Greater London
- Date: 2 weeks ago
Description:
Experienced Customer Service Advisor Required
Whats on offer to Service Advisors:
* Monday to Friday 8:00am - 5:30pm
* Saturdays on a rota basis
* Hourly rate from £13.69 per hour plus bonus
* Fantastic Company benefits.
* Progression opportunity potentially available for the right candidate
* Full Time/Permanent
* 33 days annual leave (including bank holidays)
* Vehicle purchase scheme (available after completion of probhation)
* Pension Scheme & Life Assurance
* Discount on Service, Bodyshop and Parts
Key Tasks of a Service Advisor:
* Meeting and greeting customers to a 5* customer service.
* Answering the telephone & dealing with customer enquiries.
* Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready for the time that the customer requested.
* Keeping the customer updated throughout the time the car is with us.
* Managing service bookings walk-ins and recoveries.
* Keeping updated with product knowledge.
* Creating job packs and other admin duties.
* Invoicing customers and taking payments.
Requirement of a Service Advisor
* 3+ years of Automotive Customer Service Advisor experience required as a minimum
* Must have full driving licence held for a minimum of 6 months with fewer than 9 penalty points
* Experience in up selling products is beneficial but not essential
* Must have a excellent understanding ot Microsoft and Outlook packages
* Customer skills must be to a high standard and able to deal and manage difficult situations when requied
If you feel like you match the above criteria and would like to join a well-established team, we would love to hear from you