Details:
- Salary: £22,000 - 35,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Eastbourne East Sussex
- Date: 2 weeks ago
Description:
Our client is currently recruiting for an experienced Automotive Customer Service Advisor with previous experience to join their ever expanding business.
Are you a high-performance individual giving best level of customer service? Do you have good mechanical understanding of cars and parts?
Main:
* Permanent role
* Salary between £22,000 - £35,000 dependent on experience
* Bonus available - Yearly OTE £30,000 - £40,000
* Monday - Friday
* Saturday mornings may be required to meet business needs
Key Tasks:
* Meeting and greeting customers to a 5* customer service.
* Answering the telephone & dealing with customer enquiries.
* Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready for the time that the customer requested.
* Keeping the customer updated throughout the time the car is with us.
* Managing service bookings walk-ins, services, new car delivery/collection.
* Keeping updated with product knowledge.
* Creating job packs and other admin duties.
* Invoicing customers and taking payments.
Requirements:
* Previous customer service advisor experience within the automotive industry highly desirable but not essential.
* Customer Service advisor qualification beneficial but not essential