Details:
- Salary: £35,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Gillingham
- Date: 16 hours ago
Description:
We are recruiting an experienced Assistant Service Manager to join our busy automotive dealership in Gillingham, Kent. This Assistant Service Manager opportunity offers an excellent platform for an experienced aftersales professional to support our Aftersales Manager, lead the Front of House team and enhance customer satisfaction.
Benefits:
£35,000 basic salary with an OTE of £40,000
Company-provided vehicle
30 days’ holiday, including bank holidays, with additional entitlement for length of service
Monday to Friday, 08:00–17:30, with one in four Saturdays and a day off in lieu
Full training, development and career support
Discounts on servicing, MOTs, vehicle parts, gym membership and selected retailers
Life assurance at no costDuties:
As Assistant Service Manager, support the Aftersales Manager with daily service department operations and deputise during their absence
Take ownership of the Front of House operation and ensure an efficient service reception
Lead, supervise and support the service team
Manage customer enquiries, vehicle bookings, service updates and vehicle handovers
Advise customers on additional work identified through electronic vehicle health checks and video inspections
Resolve customer concerns and complaints promptly and professionally
Coordinate courtesy vehicles, including mileage and damage checks
Ensure quotations, charges and invoices are accurately recorded
Monitor work in progress and support efficient job completion
Work closely with our Sales and Service teams to improve retention, performance and profitability
Maintain company procedures, GDPR compliance and accurate customer recordsRequirements:
Previous experience in an automotive service or aftersales environment
Experience as an Assistant Service Manager, Senior Service Advisor, Workshop Controller or in a similar supervisory role
Franchised dealership experience would be advantageous
Excellent customer service, communication and team leadership skills
Strong organisation and workload prioritisation abilities
A proactive approach to resolving customer concerns
The ability to work effectively under pressure
Good knowledge of dealership service department processes
Warranty procedure knowledge would be advantageous
A full UK driving licenceIndividuals for the Assistant Service Manager role will benefit from strong earning potential, comprehensive benefits and genuine career development. If you are an Assistant Service Manager ready to progress within automotive aftersales, we would welcome your application.
Contact Rhys Woods, Automotive Recruitment Specialist at Perfect Placement covering Gillingham and Kent, today to discover more about this fantastic opportunity.
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs