Assistant Service Manager

Description:

We are recruiting on behalf of our client for the position of Assistant Service Manager in Poole, Dorset. This role offers an excellent opportunity for skilled automotive professionals to lead and develop a busy aftersales department within a reputable dealership. The successful individual will play a key role in delivering exceptional customer service and maintaining efficient workshop operations.

Benefits of the Assistant Service Manager:

Competitive basic salary of £38,000, with an OTE of up to £48,000
Structured manufacturer training programmes covering the latest vehicle technologies, including electric and hybrid systems
25 days annual leave plus bank holidays
Bonus scheme based on performance
Pension scheme with employer contributions
Additional benefits including cycle-to-work scheme, eye care vouchers, and staff discounts
Paid overtime for Saturday duties
Supportive team environment focused on professional growth and high standardsDuties of the Assistant Service Manager:

Supervise and develop the service team to ensure high performance standards
Monitor workshop workload and manage workflow efficiently
Greet customers professionally, discussing vehicle requirements and providing updates
Oversee collection and delivery drivers to ensure punctuality and customer satisfaction
Raise and process repair orders accurately; ensure timely completion
Manage invoicing, warranty authorisations, and job extensions in line with manufacturer guidelines
Keep customers informed of costs, progress, and completion times
Oversee subcontracted repairs maintaining quality standards
Monitor team attendance, punctuality, and overall performance
Maintain a tidy, professional workshop environment ensuring health and safety complianceRequirements of the Assistant Service Manager:

Proven experience in an aftersales role within the motor trade
Experience working as a Service Advisor is essential
Supervisory or managerial experience in an aftersales environment
Strong organisational and communication skills as the Assistant Service Manager
Knowledge of Kerridge or similar dealership management systems is advantageous
Immaculate appearance and full valid driving licence are essentialContact Tom Wharton, Automotive Recruitment Specialist at Perfect Placement covering Poole and Dorset, today to discover more about this fantastic Assistant Service Manager opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Let us help you take the first step towards your dream Motor Trade career