Details:
- Salary: £35,000 - 42,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Basingstoke Hampshire
- Date: 3 days ago
Description:
Due to taking over a thriving automotive service and mot centre we are looking for a Permanent Full-time Service advisor who will also be the Assistant manager in Basingstoke.
You will have industry knowledge and may be a current service advisor or parts advisor, someone with a great upsell capability. You will also be in charge of the centre in the Depot managers absence
Please only apply if you have Motor trade experience as this is 100% required for this role
This is a Monday - Friday role with working hours of 08.30am - 17.30pm with a 1-hour lunch break.
Salary is between £35000 and £38,000 experience dependent plus bonus and profit sharing.
About the Service advisor role - Assistant manager role
As a Service advisor, you’ll play a key role in ensuring the success of our service, maintenance, and repair operations. What we value most is your ability to lead a team effectively, champion exceptional customer service, and drive operational excellence.
Your Key Responsibilities as a Service advisor - assistant manager
* Along with the depot manager Lead and manage the workshop team, ensuring that targets are met and quality is consistently maintained.
* Foster strong communication between departments, including our Bodyshop and Parts Sales, to ensure seamless workflow.
* Plan work levels to optimise output and productivity in the workshop.
* Promote professional upsell opportunities through customer service and technician reports.
* Oversee daily operations, assisting in workflow meetings to ensure smooth processes.
* Represent our brand ensuring a positive experience at every touchpoint
* Track and manage bookings, estimates, and customer interactions
* Handle invoicing and ensure accurate job tracking
What We’re Looking For:
* Strong organisational skills with the ability to prioritise tasks effectively.
* A proactive, can-do attitude, and the ability to take ownership of issues.
* Ability to handle multiple tasks in a fast-paced environment.
* A proven track record of achieving targets and goals.
* Excellent customer service skills with an eye for upsell opportunities.
* A keen attention to detail in all aspects of work.
* A full UK driving licence is essential