Assistant Manager

Description:

Assistant Manager – Self Storage – London N1 – Urgent Vacancy

Location: London, N1 
Salary: £28,980 per annum + Quaterly Bonus 
Role Type: Full-Time, Permanent
Reporting To: Store Manager
Shift pattern: Working 5 days across 7 

Urgent Vacancy – Immediate Interviews Available

An exciting opportunity has arisen for an Assistant Manager to join a well-established self-storage operation in London, N1. This is a hands-on, customer-focused role where you will support the Store Manager in driving sales, maximising occupancy, delivering excellent service and ensuring the store runs smoothly and efficiently.

This is an urgent vacancy, so early applications are strongly encouraged.

About the RoleThe Access Store is the operational heart of the business. As Assistant Manager, you will work closely with the Store Manager to achieve sales and profit targets while ensuring every customer receives a consistently high standard of service.

You will also contribute to the presentation, cleanliness and overall effectiveness of the store. When the Store Manager is absent, you will take overall responsibility for the day-to-day running of the store.

Key Responsibilities
Support the achievement of the store’s financial, sales and occupancy targets

Identify and recommend opportunities to increase occupancy and revenue

Handle sales enquiries professionally by telephone and face to face, converting enquiries into bookings wherever possible

Deliver excellent customer service and respond effectively to a diverse range of customer needs

Supervise, support and motivate Customer Service Assistants, leading by example

Take responsibility for the store in the Store Manager’s absence, including reporting financial and operational information to the Regional Manager

Maintain a clean, safe, well-presented store at all times

Ensure Health & Safety procedures are followed for the benefit of customers and colleagues

Monitor store performance against monthly and annual budgets

Support marketing activity and local store promotion

Assist with unit mix analysis, using reporting to identify changes that could improve occupancy and revenue

Report and follow up repair and maintenance issues promptly

Support debt-control procedures and help keep bad debt to a minimum

Complete administration accurately and in line with company procedures

Identify training and development needs within the team

What We Are Looking For
Strong verbal and written communication skills

Confidence engaging with customers face to face and over the telephone

Excellent listening skills and a genuine customer-service focus

Attention to detail and the ability to work within procedures

A proactive, self-disciplined approach with the ability to work independently

Experience supervising or motivating a small team, ideally leading by example

Confidence taking responsibility for store operations in the Manager’s absence

Comfortable working alone at times, as well as within a small team

A commercial mindset with an interest in sales, occupancy and revenue performance

Full product and service knowledge will be developed through induction and probation

What’s on Offer
Permanent, full-time position

Competitive salary of £28,980 per annum+ Quarterly Bonus

The opportunity to develop into a senior operational role

A varied role combining sales, customer service, team leadership and store operations

The chance to make a real impact within a busy London store

How to ApplyIf you are an ambitious, customer-focused professional looking for your next step into store management, we would love to hear from you.

Apply now with your CV. Due to the urgent nature of this vacancy, suitable candidates will be contacted promptly for interview