Assistant Driver Resource Manager

Description:

We are seeking an Assistant Driver Resource Manager to join our Operations Team at our Bedford Traincrew Depot .

You will be reporting to the Lead Driver Resource Manager, your duties will include: ensuring that sufficient Train Crew are provided to run the services, to assist the Driver Resource Manager to ensure all necessary systems are updated to reflect the actual work schedule for Train Crew, manage the day to day operations at the depot in order to provide a safe, reliable and punctual train service to meet customer expectations.

You will be expected to:
Support and assist your team to consistently deliver high levels of performance in all Resource Manager activity.
Assist the Driver Resource Manager with Train Crews on Genius, TRENT and SHEILA system and other systems are kept up-to-date to reflect Train Crews booking on, as well as actual work undertaken during shift, including in times of disruption.
Managing Drivers and other relevant staff when they sign on to ensure they are in a fit and proper condition at both unsupervised and supervised depots.
Assist the Driver Resource Manager, creating schedule/diagram cards
Assist Driver Resource Managers to ensure that you comply with 'Hidden' excess working hours is maintained, and that if any breaches do occur these are properly investigated.
Assist in times of service disruption, liaison with Train Crew to ensure a timely return to normal working is achieved
Ensure that there is sufficient Train Crew available to provide the day-to-day services according to the daily plan in order to cause minimal delays to train services. You should possess the following:
Proven track record of line and resource management in a train environment
Ability to plan in a fast changing environment
A track record of delivering exceptional customer service in a transport industry
Must have IT literacy, ability to interpret data and understand trends using Trent, Sheila, Genius, Microsoft Office and Performance Management systems
Ability to work on own initiative as well as within a team
Strong interpersonal skills and have the ability to influence Please note:
This role is Shift Pattern Monday to Sunday on Earlies (0500) and Lates (2200), 37 Hours per week. For more details please have a read of the the full Job Description attached

The successful candidate will enjoy free travel on GTR network, discounted travel on other train operating companies and London Underground, a final pension salary scheme, discounted travel on Eurostar after 1 years service and discounts from high street shops