Assistant Compliance Manager - FTC

Description:

Assistant Compliance Manager - FTC
Birmingham, West Midlands (with hybrid working)

We are looking for 5 Assistant compliance managers on a fixed term basis. Working for Compliance means translating regulation into action, making sure the industry understands and adheres to legislation intended to protect the public’s interest. The team tests licensees against licence requirements, are involved in raising standards initiatives and work to ensure that consumers are protected from gambling harm.

We have a number of roles within our compliance team as Assistant compliance managers. These roles cover a number of areas of work, from reviewing external third party audits, conducting website reviews, and supporting our reactive compliance process by reviewing and escalating incidents and issues.

The roles we are advertising are fixed term roles and, although the successful candidate will need to be prepared to be flexible to support the team, they will be focused on delivering 2 keys objectives:

Ensuring date submission form licensees are accurate and on time

Supporting assessment activity around our fair and open objective. This will include considering the presentation of gambling products and the fairness of terms and conditions and operator practices.

The Benefits:

- Salary of circa £33,440
- Civil service pension, with an employer contribution rate of 27%
- Flexible working
- Hybrid working, specific guidelines are to be agreed with line manager
- 26 days’ holiday, rising to 29 days after two years’ service, with the option to buy up to five days extra annual leave

Key Responsibilities:

It’s about teamwork: you will work as part of our Compliance team to test the regulatory compliance of GB licensees, including the national lottery licence. The team plays a crucial role in the front line of the Commission and helps the department make sure policy is implemented effectively, that the industry is complying with relevant legislation and by devising new ways to regulate a continually changing landscape.

It’s about assessment: you will have the skills to assess a wide variety of documents, products, and media across different channels. You will assess against our requirements for Licensees, Alternative Dispute Resolution services and Test Houses. You will have a keen interest in keeping up to date with developments and trends in the tech and mobile environments.

It’s about review and escalation: you will review incoming complaints and key data about licensees and make decisions about whether further enquiries should be progressed. You will be involved in progressing further enquiries with licensees.

It’s about engagement: you will engage with a number of third parties, including licensees, to clearly explain where our requirements are not being met and identify the requirement for any improvements.

It’s about detail: your attention to detail is important as you will critically review different formats of information and report back on your analysis and findings.

It’s about writing: you will be expected to produce professional, clear letters and emails that will be sent to a wide-ranging audience from individuals to large organisations. You will produce clear, concise, and accurate reports and other documents that may be included in criminal or regulatory proceedings.

It’s about support: you will support Compliance team colleagues involved in complex work, and you will support our raising standards initiatives to ensure consumers’ interests are at the heart of everything we do.

It’s about making this a great place to work. You will role model our Ways of Working, champion diversity and embrace change.

Essential:

You should have experience of reviewing and auditing documents and checking content against wider requirements.

You should be adaptable and comfortable with change and the continual improvement that is required to be a successful risk-based regulator.

You should be capable of prioritising a busy workload.

You should be able to produce accurate and timely reports for senior management and you should have excellent writing skills.

You should show attention to detail in all your work but also be able to complete work, at pace, within tight deadlines.

You should be capable of communicating with a wide range of individuals including senior officers.

Desirable:

An understanding of online gambling products.

Our Ways of Working:

Outcome-focused: We put consumers at the heart of everything we do. We take responsibility for an issue and moving it forward. We deliver results through working collaboratively.

Reaching for ways to improve: We encourage feedback and ideas. We are committed to continuous improvement and are open to trying different ways of working. We celebrate successes and take responsibility when things go wrong.

Respectful: We recognise every colleague’s contribution.

We give each other timely constructive feedback. We all encourage challenge.

Communicate well: We are clear and concise. We listen and check our understanding. We explain the reasons for decisions.

Making this a great place to work: We all help to make the Commission a great place to work. We value and support each other. We demonstrate a positive attitude.

About Us:

Set up under the Gambling Act 2005, the Gambling Commission is committed to safeguarding the public against any detrimental impact brought about by gambling. We do this by keeping crime out, protecting children and vulnerable people and ensuring the commercial gambling industry is run fairly and openly. We work with the legal system, the public health system, community groups and the industry itself to understand how we can protect the interests of as many people as possible, as effectively as possible.

The closing date for this role is Friday 17th May 2024.

PLEASE NOTE: ensure you have the right to work in the UK before applying. We are unable to provide sponsorship for visas currently.

Incomplete applications will be discounted from shortlisting. Please ensure your application is fully completed and submitted before logging out of your account.

We reserve the right to change the closing date depending on the number of responses received. Please submit your application as soon as possible to ensure it is considered in the selection process