Assistant Branch Manager

Description:

BJ30 – Assistant Branch Manager
Location: Swindon
Salary: £24,910 with OTE £28k
Working Hours: 39 hours per week, 5 days out of 6

First Military Recruitment are currently recruiting for an Assistant Branch Manager on behalf of our clients based in Swindon. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement.

Duties and Responsibilities:

Ensure branch is opened and closed on time. Record absence in the correct manner.
Support the Manager with leading the direction and motivation of staff being aware of issues and proposing solutions to improve
Support the Manager to ensure business development phone calls are conducted and logged using CRM
Support the Manager to ensure new customers (prospects) are acquired and taken through prospect process using CRM
Ensure thorough understanding and contribution to monthly Balanced Scorecard
Respond promptly to any out of hours call outs, managing holiday & store closures appropriately
Ensure strong working procedures are followed within store to ensure branch runs efficiently – eg. filing to be completed at the end of the day/ action plan created
Perform first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages
Support the Manager in development of staff skills including product and sales training. Identify areas for improvement and lead their personal development using all resources available
Ensure all customers are greeted on arrival and approached at an appropriate moment to identify their needs and solutions are suggested enthusiastically
Support the Manager to ensure staff deliver company's vision for the store and customer experience
Ensure all staff actively participate in company promotions
Support the manager in preparation and execution of yearly stock take
Ensure PPI is conducted and discrepancies are thoroughly investigated
Attend and actively contribute to Assistant Managers’ meetings throughout the year
Ensure both current and redundant paperwork is filed and stored safely and logically so that documents can be readily retrieved (complying with PCI DSS obligations)
Ensure staff maintain a satisfactory level of appearance and personal hygiene
Implement Company Health and Safety policy and ensure continued compliance
Ensure all safe working practices are followed and all checks are completed thoroughly and promptly
Support the Manager in ensuring the swift and well merchandised roll out of new product into store
Be able to lead product demonstrations or training when required
Be able to undertake weekly buildings inspections & report defects promptly
Manage contractors when on site, ensuring compliance with any health and safety procedures

Skills and Qualifications:

Ability to maintain productive working relationships with colleagues, suppliers and customers.
Ability to remain calm and focused when under pressure.
Using your own initiative (recommending various products, cross-selling etc.)
A friendly and outgoing personality.
Experience of dealing with both retail and trade customers advantageous but not necessarily required.
Experience of working in a team leading position desirable

BJ30 – Assistant Branch Manager
Location: Swindon
Salary: £24,910 with OTE £28k
Working Hours: 39 hours per week, 5 days out of 6