Assistant Alliance Manager

Description:

Senior Client Service Manager  

Mercury House Durham - Hybrid  

Temporary 12 months, full time (37.5 hpw)

Salary £27,000 to £30,200 pa and great benefits including Health Cash Plan 

Home, a place where you belong 

Come and join Home Group as our Assistant Alliance Manager (known internally as Senior Client Services Manager), where you will lead a team that really cares and empowers customers to live their best life.

Durham Mental Wellbeing Alliance is made up of seven providers and seven contractors. The alliance offers over 26 mental health, wellbeing and recovery services and you will help lead and manage our colleagues the with the aim to build resilience whilst supporting our customers to thrive, ensuring people get to the right service at the right time and delivering excellent outcomes.

Typical day as a Senior Client Service Manager 

You will manage you own team – The Single Point of Access, who will be the first point of contact for anyone accessing services – first impressions count, and you will drive and embed high quality services

We want people to know we are here and available for support and you will help embed a networking and communication plan to ensure we are accessible for all.

You will support your manager to lead a motivated team across different providers to deliver efficient, high-quality, person-centred services in line with our contracts, evidenced by our customer satisfaction surveys and KPIs.

Support with implementing a data management system

Supporting with gaps and demand analysis of the services that are being utilised

Ensure we are compliant across areas such as safeguarding, health and safety and risk assessments across the SPOA and the wider alliance team.

Monitoring the contracts, budgets and KPIs, and liaising with stakeholders and commissioners.

Manage individual and team performance using coaching skills and assessing colleague competencies and objectives to ensure customers live in a safe, supportive, person-centred service. 

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK! 

You have  

The people skills to take others with you, to help others grow as well as the confidence to challenge behaviours misaligned to our values.

The understanding of where our customers are in their life and have the passion to advocate for them. 

Experience of delivering support in a housing or care environment

Experience of delivering training / workshops to develop people and teams.

Experience of people management

Experience of data management, including using central systems, maintaining SharePoint sites i.e. user access, maintaining content

Experience of implementing change

To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage! 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team  

Alongside our Manager Julie and our central management team, you’ll join the team of 14 providers all of whom are super passionate and proud of the growth and progress of Durham Mental Wellbeing Alliance. A supportive bunch who like to get together with coffee and cake!

Job details  

Work pattern is predominately Mon-Fri 9am -5pm but we are able to offer flexible working hours and open to agreeing a pattern with you.  There may be some limited out of hours working to attend meetings or events. 

This is a hybrid role, and you’ll spend 3 days in the office, 2 days working across the County Durham patch or home.

Able to use technology for recording and monitoring data and producing reports. 

You’ll need an Enhanced DBS check done and we pay for that.  

A place where you belong 

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. !  

What’s in it for you? 

34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too! 

Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.   

Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car?  Save money with us.  

Generous pension scheme with life insurance of 3x salary 

We’re Investors in People Platinum employer, a Great Place to Work and 10th Best place in the UK for Wellbeing” 

We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us! 

Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.  

Explore in detail on our website.  

Find out more  

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