Assessment and Recovery Officer

Description:

Assessment and Recovery Officer (Temporary Contract)

???? Wolverhampton City Centre (flexible working available)
???? Contract: Temporary until at least 16th November
???? Directorate: Finance - Revenues & Benefits
???? Grade 5 (salary dependent on experience)

About the Role

City of Wolverhampton Council is seeking a highly motivated Assessment and Recovery Officer to join our Revenues and Benefits team on a temporary basis.

This is a key role focused on ensuring the right benefits are paid accurately and on time, while also maximising the collection of council income and recovering outstanding debt effectively and sensitively.

Key Responsibilities

Assess and process:
Housing Benefit and Council Tax Support claims
Council Tax and Business Rates liabilities
Manage and recover outstanding debt, including:
Negotiating sustainable repayment plans
Determining appropriate enforcement action
Attending court where required to support recovery activity
Provide excellent customer service through:
Face-to-face interaction
Telephone and written communication
Handle customer enquiries professionally, including sensitive or complex cases
Ensure compliance with relevant legislation, policies, and procedures
Support the wider team in service improvement and performance targets

About You

We're looking for someone who is organised, customer-focused and confident working in a fast-paced environment.

Essential Requirements

GCSEs (or equivalent) in Maths and English
Experience in one or more of the following:
Housing Benefit or Council Tax Support processing
Council Tax or Business Rates administration
Local taxation or debt recovery environment
Strong IT skills and ability to manage high volumes of work accurately
Excellent communication, negotiation, and problem-solving skills
Knowledge of:
Benefits, revenues, or debt recovery processes and legislation
Ability to work independently and prioritise workload effectively

Desirable

IRRV qualification or NVQ in Customer Service
Experience with Northgate or Agresso systems
Knowledge of court/enforcement processes or insolvency cases

What We Offer

A central Wolverhampton location with flexible working arrangements
Opportunity to gain valuable experience within a local authority
Supportive team environment with opportunities for development

Additional Information

This role is subject to a satisfactory DBS check
The Council is committed to equality, diversity, and corporate parenting

Apply Now

If you are passionate about delivering excellent service and have experience in revenues, benefits, or debt recovery, we'd love to hear from you