Details:
- Job Type: Contract
- Job Status: Full-Time
- Location: Hertford Hertfordshire
- Date: 22 hours ago
Description:
We are seeking an experienced and proactive Anti-Social Behaviour (ASB) Officer to join a busy housing team. You will be responsible for investigating and resolving reports of anti-social behaviour, tenancy breaches, and neighbourhood disputes, helping to create safer and more sustainable communities.
Key Responsibilities
* Manage a caseload of ASB, nuisance, harassment, and tenancy breach cases from initial complaint through to resolution.
* Investigate reports of anti-social behaviour using a victim-centred and evidence-based approach.
* Conduct interviews with complainants, witnesses, and alleged perpetrators.
* Gather and assess evidence including witness statements, CCTV footage, diary sheets, and professional reports.
* Develop and implement action plans to resolve cases and support vulnerable residents.
* Work closely with local authorities, police, legal teams, support agencies, and community organisations.
* Prepare legal documentation and attend court hearings where required.
* Issue warnings, notices, injunctions, and take enforcement action in line with legislation and organisational policies.
* Ensure accurate case recording and maintain detailed records on housing management systems.
* Identify safeguarding concerns and make appropriate referrals.
Essential Experience & Skills
* Previous experience managing ASB cases within a housing association, local authority, or social housing environment.
* Strong knowledge of ASB legislation, housing law, and tenancy enforcement.
* Experience preparing legal case files and supporting court action.
* Ability to manage complex caseloads and prioritise workloads effectively.
* Excellent communication, negotiation, and conflict resolution skills.
* Experience working in partnership with police, safeguarding teams, and external agencies.
* Proficient in housing management systems and Microsoft Office.
Desirable
* CIH qualification or equivalent housing-related qualification.
* Knowledge of safeguarding practices and domestic abuse procedures.
* Experience with mediation and early intervention techniques.
Key Words for CV-Library Search
ASB Officer | Anti-Social Behaviour Officer | Neighbourhood Officer | Housing Officer | Tenancy Enforcement Officer | Community Safety Officer | Tenancy Management Officer | Housing Management Officer | Enforcement Officer | ASB Caseworker