Details:
- Salary: £49,083 - 52,116 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: London
- Date: 1 week ago
Description:
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture. Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
The Application Support and Training Specialist for Social Care Finance reports directly to the Applications Team Leader. This role involves overseeing the management, support, and development of ContrOCC for both adults' and children's social care. A key responsibility is ensuring seamless integration within the social care and finance modules, as well as coordinating with other system modules. Operating at a high level of technical complexity, the specialist requires advanced security clearance and access privileges. They are responsible for managing security and access/authorisation levels for both the social care and finance modules. Additionally, they provide expert guidance and mentoring to the help desk and other team members, leveraging their subject matter expertise.
A significant part of the role involves planning and delivering high-quality training across various mediums to maximise impact across the organisation. This includes group-based training (both virtual and classroom), one-to-one sessions, floor walking, virtual drop-in sessions, and developing self-serve training options such as short videos and eLearning tools. Collaboration with stakeholders is essential, combining business and industry knowledge with technical expertise within the application platforms. The specialist operates at a high level of complexity within their specialism, ensuring effective application support and comprehensive training for the organisation.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
About you
The successful applicant will have good knowledge of ContrOCC for adults' and children's social care, along with experience in delivering specialist systems support and training for this system. You will be proactive in maintaining system configuration and resolving issues efficiently. Confident in liaising with stakeholders, including senior managers, you will be adept at leading meetings and discussions with stakeholders at all levels, both within the council and externally. Your ability to communicate effectively and manage complex interactions will be key to your success in this role.
About the team
The Applications Support Team is part of the Digital and Change division at Haringey Council, providing crucial systems support for all key applications used across the council. This includes offering first and second line support, developing and maintaining applications, staying current with application upgrades, and delivering training to system users as needed.
As a member of this team, you will liaise with various stakeholders within Haringey, including social care finance staff, senior managers, and system suppliers. Your role will involve logging fault calls and ensuring they are resolved efficiently. This is a dynamic and collaborative environment where your technical skills and ability to work with diverse groups will be highly valued