Applications Support Engineer

Description:

Applications Support Engineer
Linlithgow Hybrid - 2-3 Days a week on site
Competitive Salary + 32 Days Holiday + Bonus + Shares + Healthcare + Income Protection + Flexible Working Hours + Pension

Are you a technically minded engineer with networking knowledge and strong problem-solving skills, looking to join a growing technology company where you can become a product expert, work with global customers, and play a key role in supporting cutting-edge network test and measurement solutions?

This is an excellent opportunity to join a highly innovative engineering business at the forefront of network synchronisation, performance validation and network emulation technologies. You will become a key member of the Applications Engineering & Support team, providing technical expertise and support to customers across the world.

In this varied role, you will investigate and resolve complex technical issues, collaborate closely with development teams, and build a deep understanding of customer applications and operational challenges. You will also contribute to product improvements, customer training, technical documentation and industry events.

The ideal candidate will have strong analytical skills and good understanding of networking fundamentals. Experience within technical support, applications engineering and has been customer facing is important to succeed in this role.

The Role:

Provide technical support to customers, partners and internal sales teams
Investigate complex networking and product-related issues
Work closely with Product Development to identify root causes and resolutions
Create technical documentation, application notes and training materials
Deliver technical presentations and customer training when requiredThe Person:

Degree qualified in Engineering, Computer Science, Physics, Networking or similar
Good networking knowledge
Excellent analytical and troubleshooting skills
Experience in technical support, applications engineering or testing environments advantageous
Python scripting and IP networking experience beneficialReference (phone number removed)

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles.

The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client.

We are an equal opportunities company and welcome applications from all suitable candidates