Applications Support Analyst

Description:

Information Services and Security have a vital role to play in a crucial national mission. We're here to enable the organisation to deliver through the use of technology. As AWE transforms itself to meet the needs of the UK's next-generation nuclear deterrent, we need to adapt to deliver data-driven decision making, flexible and future-proofed IT services, adaptable cyber security, support to a multi-billion Pound building programme, and many more.

The scale might be daunting to some, but you'll find it stimulating. We've got a long journey that we've only just started and we're looking for motivated people who can take us in the right direction. Your role will contribute directly to that shared mission. We won't deceive you, in some areas we're starting from a low base, but within ten years this organisation will look very different, and you can help make that happen. This is a role where you'll contribute to a legacy of national security for decades to come. So come and join us.

AWE are currently recruiting for an Applications Support Analyst to work within our Enterprise Applications Team supporting the business in the use and development of our IT Applications.

The ideal candidate would be able to proactively identify opportunities for change and improvement, assist in the solution process, driving change and supporting the development of customer led Information Systems.

Location - Reading area.

Salary - £38,350 - £50,000

As part of our People Promise, AWE (one of the best 25 big companies to work for in the UK) has a range of benefits to suit you. These include:

Time to recharge your batteries with 270 hours of annual leave (plus every other Friday off work)
Consideration for flexible working arrangements so that your work may fit in with your lifestyle. Just let us know on your application if you wish to work part time
Opportunities for Professional Career Development that include funding for the annual membership of a relevant professional body, access to mentors and training
Employee Assistance Programme and Occupational Health Services
A generous defined contribution Group Personal Pension (we will pay between 9% and 13% of your pensionable pay depending on your own contribution)
Life Assurance
Discounts - access to savings on a wide range of everyday spending
Special Leave Policy including paid time off for volunteering, public service (including reserve forces) and caring for your family
A host of voluntary & core benefits to suit your health and wellbeing - more information available on our careers site

Key Accountabilities:

Implement application and system changes in line with IS processes, procedures, and policies, to budget, time, and scope.
Communicate with key business stakeholders to support product owner in ensuring systems meet expectations.
Resolve or escalate incidents, problems and issues and risks accordingly.

Key Responsibilities:

Coordinate key resource activities to support the system.
Manage product backlog alongside product owners
License management supporting supply chain management and software licensing teams
Work with vendors and suppliers to deliver application changes, fix bugs and ensure applications meet expectations
Use knowledge of customer requirements to contribute to roadmap planning
Maintain robust relationship with business stakeholders to ensure regular two-way communication between Information Services and senior business users.
Maintain system configuration baseline and system architecture in appropriate system to IS specifications.
Actively champion Diversity and Inclusion through actions and behaviour.
Maintain and promote high personal standards in Environment, Safety, Health, Security and Quality and be a great team player.
The Company may require you to fulfil any other reasonable duties aligned to your position from time to time in line with business needs.

Desired Experience:

Experience of using SQL and Excel for data analysis
Customer focussed, can-do approach
Experience in working with IT Applications
Experience of call and change management systems, troubleshooting tools and root cause analysis.
Relevant experience in a proactive operational role in a modern IT environment
Great communication skills - translate technical to non-technical and vice-versa
Good understanding of operating in a regulated environment.
Able to operate under pressure and influence decisions.

All Candidates must be willing and able to obtain and maintain the necessary security clearance for the role