Details:
- Salary: £35,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Edinburgh
- Date: 1 day ago
Description:
We're working with a software house based in both Edinburgh and Glasgow that are working with growing number of well-known clients across finance. As a result, they've been growing really quickly, 50% in the last 5 years!
They are looking for a Lead Application Support Analyst to help their team that works around the clock. This also a great opportunity if you're looking to advance your career and step into a supervisory role.
As a Lead, you will play a pivotal role in ensuring operational excellence within their support team. You'll handle incidents, make sure they meet their service goals, and keep their customers happy. Plus, you'll be the go-to person for any escalations and will coach the team to improve their performance.
Some desirable skills include:
Excellent communicator
Experience in service desk operations and ticket management.
Scripting skills in PowerShell/Bash.
Experience with Azure Active Directory and/or Windows Server 201x
System administration experience
Knowledge of ITIL principles
You'll need to be able to travel to their offices in Glasgow or Edinburgh since they work on a hybrid-basis. However, they do have really inviting and modern offices which makes it all worthwhile! They do have some really strong benefits too which include:
Private medical insurance
34 days of holiday, including 8 public holidays
Bonus scheme
Extensive access to learning and development platforms
If it sounds of interest, please apply here or get in touch with Daniel from Cathcart Technology