Details:
- Salary: £30,000 - 45,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Manchester
- Date: 1 week ago
Description:
Application Support Engineer
We are seeking a highly organised and detail-oriented Application Support Engineer to join our team. This role focuses on providing expert-level support across Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting.
The ideal candidate will combine technical support capabilities with strong client-facing communication, showing initiative in solving problems and managing processes from start to finish.
Key Responsibilities
1. Customer Onboarding & Implementation
Support initial setup of client environments, including user accounts and site configurations.
Troubleshoot onboarding issues (e.g. Entra ID permissions, SharePoint configurations).
Act as liaison between clients and development teams to escalate and resolve issues.
Advise on Microsoft 365 tenancy best practices.
Assist with data import into SharePoint, resolving any issues that arise.
Execute PowerShell scripts for bulk changes across customer environments.
2. Technical Support & Automation
Serve as an internal escalation point for 1st Line Support queries.
Collaborate with the Support team on resolving complex Microsoft 365-related issues.
Automate routine or repetitive tasks to improve operational efficiency.
3. Documentation & Knowledge Management
Maintain internal knowledge bases and troubleshooting documentation.
Ensure accurate recording of client tenancy configurations and technical notes.
Key Requirements
Strong client service orientation and attention to detail.
Ability to work independently and as part of a collaborative team.
Proven ability to perform under pressure in a fast-paced environment.
Self-starter with a proactive, hands-on approach to tasks.
Experience managing multiple concurrent projects to tight deadlines.
Excellent written and verbal communication skills.
Confident in leading meetings and presenting solutions to clients.
Solid analytical and troubleshooting skills.
Essential Experience
Microsoft SharePoint – Advanced understanding of site configurations and permission management.
Microsoft Entra ID – Experience with identity and access management and tenant setup.
PowerShell – Proficient in scripting and task automation.
Desirable Knowledge
Microsoft Exchange Online
Microsoft Purview
Microsoft Teams
Microsoft Copilot
Benefits
25 days annual leave + public holidays + your birthday off
Professional development opportunities
Private medical insurance
Dental insurance
Life assurance
3 days office based - Manchester City Centre Office
Interested? Please Click Apply Now!
Application Support Engineer - Manchester - Microsoft 365 services—particularly Entra ID, SharePoint, and PowerShell scripting