Application Support Engineer

Description:

Are you an Application Support Engineer with vast experience using SQL?  We are looking for an Application Support Engineer to support users, deliver training and managing updates. You will ensure a seamless experience for SIMS users delivering excellent customer service and providing advice. 

IntaPeople have partnered up with a leading technology company, who provide exceptional IT support to the educational sector throughout the UK. They are looking to recruit a Application Support Engineer on a permanent basis on a hybrid model, based out of Doncaster.

What you will be doing

Providing Support on SIMS for multiple customers via telephone and email

Delivering superior training to clients and colleagues on SIMS software

Keeping all operational documentation up to date

Maintaining client infrastructure, including the SIMS and SQL environments, from both an on-prem and cloud perspective

Troubleshooting SIMS and SQL performance whilst monitoring the systems (physical and virtual) to ensure any action is taken when required.

Liaising with 3rd parties for issues that require a more complex resolution.

The experience you'll bring to the team

Previous experience of Application Support including SQL

Strong organisational skills

Experience of delivering high quality effective training

End-user experience of school management software is advantageous. 

Strong attention to detail

Able to successfully analyse complex issues and situations and provide practical solutions.

Able to deliver results in administration and data analysis.

What you will Receive

Hybrid working (2-3 days from home)

25 days holiday + Bank Holidays

Excellent opportunities for progression

Investment into recognised training courses and certifications

Personal Development days

Sound like the next opportunity for you. Apply now to be considered, or you can call/email Caitlin on (phone number removed) / (url removed)