Details:
- Salary: £35,000 - 40,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Oxford Oxfordshire
- Date: 6 days ago
Description:
The role
As an Application Support Consultant, you will be an integral part of our clients consulting team, focussed on delivering and maintaining a range of solutions to their clients, combining technical and consultancy skills. You should have a strong technical aptitude and be comfortable working with various software applications, databases, and operating systems. Part of your responsibilities will be to identify and resolve technical issues, requiring excellent problem-solving skills to diagnose problems, analyse issues, and help develop effective solutions.
Typical areas include:
• Installation, customisation & configuration of cloud-based enterprise solutions built upon their products.
• Technical requirements capture & ensuring joint understanding in client workshops
• Managing the workflow of service requests
• Client support to troubleshoot issues with enterprise solutions involving our clients products
• Training and certifying client IT teams in the installation and maintenance of our clients products
Important to success in this role are:
• An interest in deploying & administering client solutions, as well as managing configuration changes.
• Technical ability and an enthusiasm for technical challenges
• A desire and ability to learn quickly and apply complex new technologies
• An ability to communicate technical information in a client-friendly way
• An understanding of the importance of process
• A tendency to seek opportunities for greater automation
• A willingness to learn about technologies including Kubernetes, VMWare & SQL relational DBs