Details:
- Salary: £27,000 - 30,000 - Annum
- Job Type: Permanent
- Job Status: Full-Time
- Salary Per: Annum
- Location: Exeter Devon
- Date: 17 minutes ago
Description:
Application Support Analyst
Location: Exeter (Hybrid - 4 days a week in office)
Salary: Up to £30,000 + benefits
Looking to build a career in SaaS?
We're working with a growing software company looking for an Application Support Analyst to join its Exeter based support team.
This is an excellent opportunity for someone with customer service, application support, technical support or software support experience who enjoys solving problems and helping customers get the most from technology.
What you'll be doing:
Providing first line support via phone, email and ticketing systems
Troubleshooting software issues and user queries
Helping customers maximise their use of the platform
Escalating more technical issues where required
Working closely with internal support and technical teams
What we're looking for:
Excellent communication and customer service skills
Strong problem-solving and logical thinking ability
Experience in customer support, technical support, application support or software support
Why join?
Full product training provided
Clear progression into 2nd/3rd line and Software Development roles
Hybrid working and flexible hours
Friendly, collaborative team culture
Genuine long-term career development opportunities
This role would suit someone early in their support career who is looking to join a growing software business and develop valuable SaaS experience.
Are you interested to find out more?
If so, please contact James Chau at