Application Support Analyst

Description:

Building a sustainable tomorrow

BAM UK & Ireland is recruiting an Application Support Analyst. The position will involve a mixture of working from home and working out of any UK&I Office location, travel will be required to the London, Camberly and Hemel Hempstead offices.

Your mission

• Provide customer focused technical support including diagnosing problems, researching solutions, and implementing appropriate fixes, which may include ‘out of hours’ work.
• Contribute to the continuous improvement of processes, procedures and working practices and where appropriate, promote the use of the latest techniques, technologies or tools.
• Ensure system changes are tested, documented and approved before they are released into production environments.
• Work collaboratively with the change management team to ensure software releases are controlled and structured, with minimal risk to the user community.
• Management of incidents and service requests, whilst delivering against Service Level Agreement targets.
• Management of admin/maintenance tasks and project work using Agile framework.
• Create and maintain documentation for support processes and solutions, including creating knowledge base articles.
• Collaborate with 3rd party support teams to resolve complex technical problems and/or implement fixes, upgrades, etc.
• Work in an Agile way

Who are we looking for?

•Commercial experience in a customer-facing role, providing technical support for “Commercial Off-the-Shelf”, SaaS and internally developed applications.
•Knowledge of coding principles.
•Knowledge of relational database concepts and T-SQL.
•Experience in release management, quality assurance, testing, deploying, maintaining, updating/upgrading in-house developed and “Commercial Off-the-Shelf” applications.
•Experience of working with ServiceNow or an equivalent ITSM tool.
•A proactive approach to problem-solving technical and process issues.
•Great verbal and written communication skills, able to explain technical topics in non-technical terms.
•Collaborative, tactful, diplomatic and customer focused.
•Ability to work independently and collaboratively within a team environment.
Desirable:
•ITIL Foundation certification.
•Experience of performance testing, CI/CD and automation tools.
•Experience of working in an Agile way and using boards, repos, pipelines, etc. on Azure DevOps, e.g. in a multi-functional DevOps team, delivering systems and services using Kanban, Scrum, etc.
•Experience of working in the Construction / Engineering Industry

What’s in it for you?

In addition to an attractive salary we offer a significant benefits package including an electric car or car allowance, contributory pension, BUPA, life assurance, 25 days holiday (plus bank holidays), gym subsidy, BAM social club membership and many more exciting benefits.

Your work environment

People are at the heart of what we do at BAM. We recognise that creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their best and whole self to work is crucial. We’re on an exciting journey to get us there by recruiting the very best talent to join us regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability or other characteristics.

Be you! Join us today, so we can achieve amazing things together and build a sustainable tomorrow.

Who are we?

The art of building is about building for communities; it’s about building for life.

Where others stop, we go further, leading the way towards a sustainable tomorrow for us and future generations. As an industry leader, we raise the bar.

Our values: sustainable, inclusive, collaborative, reliable and ownership, enable us to achieve our ambitions. Today, tomorrow and every day.

Our recruitment process, what you need to know?

BAM is committed to ensuring a fully inclusive recruitment and onboarding process, so if at any time you feel we need to do something to make it more accessible to you, do not hesitate to speak with one of our team, and we will do our best to support you