Anti Social Behaviour Officer

Description:

Job Purpose:

The Anti Social Behaviour Officer will be responsible for:

* Supporting Cardiff Council in tackling anti social behaviour across the city for council tenants and leaseholders.

* Providing effective anti social behaviour case management ensuring that all appropriate actions are taken in tackling anti social behaviour including the use of non legal remedies such as restorative justice.

* Supporting multi-agency problem-solving to improve community safety, and working with Police and other agencies as necessary.

Duties and Responsibilities

Job Specific Requirements

1. To work in partnership with Council service areas, police and other key partners to gather and analyse evidence of anti social behaviour and to develop appropriate responses.

1. To meet, as necessary, with victims, witnesses of anti social behaviour to offer advice, support, gather evidence, and take statements and to keep them informed of progress in their respective cases.

1. To take effective and prompt action against perpetrators of ASB ensuring urgent cases are dealt with appropriately in order to ensure effective use of ASB injunctions.

1. To take ownership of cases and ensure that all necessary actions are taken to resolve anti-social behaviour issues, including the use of restorative justice methods.

1. To be flexible with working hours, visiting problem locations to obtain direct evidence relating to ASB incident as they occur.

1. To undertake joint working with Police, Youth Offending Services and other agencies as required ensuring effective remedies are used when ASB occurs and look to develop a more proactive approach in dealing with ASB.

1. To work closely with the Council’s legal team in preparing case files and attending court to give evidence when necessary, including as a professional witness.

1. To act as lead officer at Court and evictions.

1. To look at causes of anti social behaviour and to work with other sections to ensure all options are considered such as designing out crime or regeneration of areas in order to have a positive impact on reducing anti social behaviour.

1. To be aware of and make use of all Council and relevant partnership policies, practices, procedures and protocols in relation to tackling anti social behaviour.

1. To be aware of and make use of all relevant legislation and powers in relation to tackling anti social behaviour including taking a proactive approach to the prevention of anti social behaviour.

1. To support multi agency problem-solving processes and contribute to action plans for tackling cases of anti social behaviour.

1. To regularly review, under guidance of the Anti Social Behaviour Manager, all ongoing cases of anti social behaviour and ensure that appropriate action is taken.

1. To maintain records of all case work and ensure that the Council’s anti social behaviour management tools are properly maintained including the document management system.

1. To deal with complaints, disputes and councillor enquiries, as required seeking to resolve these at the earliest opportunity and within the specified time limits.

1. To observe confidentiality, data protection and other relevant legislation (e.g. RIPA) and to deal sensitively with all casework matters.

1. To work to meet individual and team targets.

1. To play an active part within the Landlord Services Section ensuring that good communication is maintained within the team, providing cover for others and contributing to the work of the team as a whole.

1. To actively support the development of current and emerging technology.

1. To seek to ensure customer satisfaction, by working to improve customer service and resolve customer complaints.

1. To carry out any general office duties as reasonably required including maintaining all necessary records and to provide monitoring information as required.

1. To assist and deputise for the ASB Team Manager, supervising and supporting team members and monitoring their performance.

Education

& Training

Demonstrates a high level of literacy and numeracy.

Demonstrates proficiency in use of IT systems, particularly Microsoft Word, Outlook, database and/or case management tools.

Experience / Knowledge

Experience of working within a housing related environment

Experience of evidence gathering and case management.

Experience of effective record-keeping.

Experience of multi-agency partnership working.

Experience of dealing sympathetically with public enquiries and complaints