Analyst

Description:

A Oil and Gas industry client of ours in the Basildon area are recruiting a Wet Stock Management Analyst to join their growing team. This is a full-time permanent position working Monday - Thursday 8.45am - 4.45pm and Friday 8.45am - 4.00pm. Paying £24,000 - £25,000 +10% bonus per annum depending on experience.

Your role as an Analyst will be to provide 1st line support to their customers. Key Duties include but are not limited to:

Providing 1st line support to customers.
Identify, investigate, close-out and provide solutions system and customer reported incidents.
Providing technical support to on-site engineers.
Assisting in the implementation of effective management controls and assist in the monitoring of customer accounts.
Monitor and analyse wet stock live alarms within set time limits.
Process products sufficiently and escalate issues accordingly.
Provide support to field personnel to help identify and correct customer site issues.
Ensuring adequate follow-up for identified issues.
Completing customer reporting requirements.
Responsible for creating and implementing procedures to support the management of new/establish customer accounts.
Maintain up to date knowledge and understanding of regulatory guidelines.
Support field test activities and site enrolments for new services as required.
Troubleshooting of remote communication issues, primarily modem and TCP/IP communication protocols.
Working with colleagues/wider IS360 team to provide support/training and information on day-to-day activities; take on additional responsibilities to enable a larger project to be delivered.
Provide live demonstrations of Tools / Systems to customers and staff visiting the WSM Office.Skills and Experience required to be considered for this WSM Analyst position:

Excellent verbal and written communication skills
Strong analytical skills and working with data
Good working knowledge of MS Office skills (specifically Excel)
Previous experience of client relationship/account management
Ability to develop, coach and mentor others in the delivery of services to our customers.
Some commercial (B2B) background with knowledge of contractual commitments and legal requirements in a service oriented operation.Great Benefits to working for this company include:

Hybrid working available
10% bonus
25 days holiday
Choice of 2 pension schemes
Life assurance 4 x salary cover
Employee Assistance ProgramIf you feel like you meet the above criteria & would like to be considered for this WSM Analyst position, please apply with your CV and contact Katie at Prime Appointments for a confidential chat